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Author Topic: Diamond Controller Issues  (Read 731 times)
icon56
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« on: October 31, 2023, 01:59:58 AM »

Ran two diagnostics, one on initial plug in, and one after I rewrote fonts as default. still having a small issue and saber does not appear to be saving the changes.

1:
Diamond controller diagnose report at Mon Oct 30 2023, 18:19:37
---------------------------------------------------------------
Serial number = 16121068, Hardware version = 111, Firmware version = 243

>>>>> ERRORS:
+ No errors found

>>>>> CONFIGURATION:
+ No errors found

>>>>> MEMORY:
+ No errors found, checked 45 descriptor blocks and 281 files.

>>>>> MEMORY CONSISTENCY:
- Overlaping file gest02.gst from FDB 39, starting at address 0x2658800. This file is related to font #6. Please overwrite the font, if the problem persists restore factory defaults.
- Overlaping file gest01.gst from FDB 46, starting at address 0x341e600. This file is related to font #7. Please overwrite the font, if the problem persists restore factory defaults.

>>>>> MEMORY CRC:
- Invalid CRC for file gest02.gst in FDB 39, reported = 0x6e2d8840,  calculated = 0x2066ab81. This file is related to font #6. Please overwrite the font, if the problem persists restore factory defaults.
- Invalid CRC for file gest01.gst in FDB 46, reported = 0x6d4ea734,  calculated = 0x18d0b094. This file is related to font #7. Please overwrite the font, if the problem persists restore factory defaults.

>>>>> FONTS:
- Font #1 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #2 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #3 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #4 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #5 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #6 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #7 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #8 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #9 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.

>>>>> EFFECTS:
+ No errors found, checked 0 effects.

>>>>> SOUNDS:
+ No errors found, checked 0 sounds.

>>>>> GESTURES:
+ No errors found, checked 0 gestures.



_______________________

2:
Diamond controller diagnose report at Mon Oct 30 2023, 18:56:01
---------------------------------------------------------------
Serial number = 16121068, Hardware version = 111, Firmware version = 243

>>>>> ERRORS:
+ No errors found

>>>>> CONFIGURATION:
+ No errors found

>>>>> MEMORY:
+ No errors found, checked 45 descriptor blocks and 293 files.

>>>>> MEMORY CONSISTENCY:
+ No errors found, checked memory range from 0x80000 to 0x341e524

>>>>> MEMORY CRC:
+ No errors found, checked CRC for 293 files.

>>>>> FONTS:
- Font #1 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #2 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #3 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #4 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #5 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #6 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #7 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #8 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.
- Font #9 is enabled but does not exist or is invalid. Overwrite the font or restore factory defaults.

>>>>> EFFECTS:
+ No errors found, checked 0 effects.

>>>>> SOUNDS:
+ No errors found, checked 0 sounds.

>>>>> GESTURES:
+ No errors found, checked 0 gestures.
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Saber Surfer
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« Reply #1 on: October 31, 2023, 04:39:29 PM »

I recommend emailing [email protected] with information regarding the order number, name, or email address so they can look up your order. They will also need to know step by step what you were doing (Installing custom fonts, changing existing fonts, etc)  so they can assist with troubleshooting. They can see the diagnosis you just posted.
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icon56
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« Reply #2 on: November 07, 2023, 02:38:00 AM »

Literally powered it on, (I use all the factory fonts) and It said something to the effect of Initialization Error and to plug it into the launcher then i got those reports Smiley
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