Thanks for responding so quickly
Hey there Ken at Sunrise,
The tape shouldn't be fully covering your batteries, but the board is coated in plastic, so it's safe to peel off.
I didn't think so either, but they are quite well wrapped to the board in tape.
As for the stunt with the rattling, try wrapping it with a small piece of foam or a tissue or something - I know, that sounds "trailer park", but it's quite effective, and many members do so.
It does sound that way a little especially for the price. I'll do that, but I wonder why UltraSaber wouldn't want make sure they are secure.
Mystery boxes are completely random, so while it's kind of a drag that you got two of the same hilt, no one at UltraSabers would have known that.
Also, they're worth at least $200 - yours hit that...lol COULD have been a $400+ saber though - just wasn't this time. Don't feel too dejected.
Wel..
I did a little. My wife I think was more surprised (let down). Just not the best start I guess.
The staff at US do get quite busy, so calls and emails might be responded to very quickly sometimes (new releases, sales, raffles, comicons...). Customer service is really good though - once you do reach them...lol
Try:
[email protected]. She's good, and will hopefully get back to you fast...
I did before the purchase, she was AWESOME. But since then I haven't heard from anyone.
Hope this helps.
And yes, thank you for your help, I appreciate it.