To be completely honest, any batteries (li-ion included) are somewhat spotty in terms of life. There have been people who have bad cells right from the get go, which is almost always remedied by Deep right away. Sadly, there's not much they can do about it.
You could try emailing them using
[email protected] and/or
[email protected]. Even if they can't help you in that regard, you could just get some new ones from the site.
The good news is, it sounds like you got a solid amount of battery life out of them. Even 10 charges (though it sounds meager) probably saved you money on alkalines... not to mention it's nice to have the consistent color those Li-ion cells provide!