I bought 2 diamond sabers so I doubt its what you buy. I think it has to do with components. And for grab bags and mystery bags it might be that they don't have many done sabers and are having to make some because of all the sales and orders for them. So basically they are having to build mystery saber rather then give what they have laying around in stock, but again I have no idea. I just wish I could get word of my order and to why it is taking so long.
That may be.. but, again.. filling an order, with a mystery box or grab bag, after there have been users waiting for those exact same things, is the number one reason I've become so disgruntled in the last few days.
Since I *DO* have such an interest in sabers, my youtube feed is constantly filled with new postings... and seeing someone post something akin to: 'Hey!!! Here's my unboxing of my spring giveaway orders!'... and those orders have mystery boxes, included... I feel like the users who had paid weeks/months before that giveaway even started, is a massive slight to those users. Mystery boxes and grab bags SHOULD be the easiest 'full' order to fill, because, literally.. they could throw any saber in the box, ship it.. and call it complete. Doesn't matter what hilt it is.. if it has sound.. when a user buys a Mystery box.. they're essentially saying:
"I just want one of your products, and I don't necessarily care what it is.. I just want to support what you're doing."
Now, obviously, if someone orders a plug, or a particular blade that is not available with the order.. then that makes sense for a delay.. BUT.. TELL the customer that!
'Hey, we're having issues getting the mid grade, 32" blades.. do you want to swap it with another one?'
'hey, we have all the parts for your order, except the plug... is it ok if we mail you that, later, when we get the parts in?'
(note, both of those issues I would say could be adding time to orders, if I hadn't seen some videos with those items, recently.. and again... it all seems to be the giveaway buyers... so, clearly some of their orders have been prioritized for whatever reason...)
If it's a custom order.. hey.. I get delays with that... because custom orders HAVE specific components that may not be in, or can't be manufacturered. (certain LEDs, sound boards, hilt parts, annodizing, etc...) The exception to that, would be... if you order a VERY specific saber.. and then your friend orders the EXACT same thing (color and everything) that you did... say... 3 weeks after the fact. If THEY were to get their order before you.. wouldn't you be kind of upset or wonder 'what gives?!?! I ordered that exact same thing, long before s/he did.. why did s/he get his/hers first?!?!'
As a mystery box orderer... That is how I feel every time I see someone on my video feed unveiling their 'Spring Giveaway' order... and it includes a 'free mystery box'. I wonder how/why that order has gotten priority over the MANY other mystery box customers that have been waiting 7+ weeks for their orders.
If US can give us a GOOD reason for that.. then I will patiently return back to my patiently waiting... but the fact that they've not even answered a single email to many of us (but, again, they're responding to others).. that tells me, either they're intentionally picking and choosing who they respond to... OR their IT infrastructure is so messed up, they are losing as much data as they're retaining. As an IT professional... I'm not sure which I would find less acceptable.
That said.. if it's the latter, I would happily offer my time/services to help them get their issues straightened out, if only so their customers don't suffer because of it... heck, I could probably call in a few favors, and get them on site support from a few friends that live in their area.
*Sigh*.. and here I said, I wasn't going to allow myself to get frustrated over this, any more, after my last email, last night.
~ Casp
