Hi all,
I've just been trying to connect my new Saber to my computer to upload a sound font for the first time.
Saber has an Obsidian V4.
I can connect to the Emerald card fine, but when I connect to the Obsidian, the PC pings to recognise its connected to a new USB device, but the launcher doesn't register its connected.
I've tried various ways - turn saber on, then start launcher. Connect with saber turned off etc, but nothing seems to make any difference.
So I also tried the same thing on my other US saber, and have the exact same result.
Am I doing something obvious wrong, or could it be a Windows 10 issue (I've also tried running in Win 7 compatibility mode)??
Thanks
Unfortunately Windows is not very good at keeping compatibility throughout versions. When we developed Obsidian, Windows XP was the norm and Windows7 "the new thing". The drivers that worked perfectly fine on Windows7 sometimes behave erratically on Windows10. Here are some things that you could try:
- Run the Launcher as administrator
- Always make sure the board is turned on when you plug in the USB cable
- Make sure the cable is in good condition and fully inserted into the board's USB connector
- Unplug the board, wait 10 seconds then plug it to a different USB port
- Use an USB2 port, not USB3
- Use an USB2 hub if only USB3 is available on your computer
- Disconnect the board, turn it off, turn it on again and reconnect
- Apply a hard reset (that is: take out the batteries, leave the board unpowered for 10 seconds, then power it on again)
Hope that helps.
Marius.