This forum is for discussion, it is not a place for official customer support. If you have an issue with your saber or a service, email Ultra Sabers at
[email protected] Posting here asking for help with an issue will not likely get you the kind of response you are looking for. You could get great advice, or you could get horrible advice that voids your warranty. Don't take that chance, just go through official channels for support of your Ultra Saber. It's quick, easy, and you'll be amazed at how good the service is!