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Author Topic: Customer service contact  (Read 862 times)
Akheron
Knight Sergeant
*

Force Alignment: 18
Posts: 82


"The middle path is the way to wisdom."
« on: April 23, 2017, 08:19:57 PM »
Has anyone able to contact customer service in the past week or so? I was having an email conversation with a rep, but they haven't replied since the 15th. I need to get a saber repaired (and hopefully upgraded) for a convention next month. Should I try calling the phone number instead?
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Ultrasabers what I own:

Dark Initiate LE V4 - Diamond
Dark Apprentice LE V4 - Diamond
Bellicose - Emerald, ObsidianV4
Apprentice V4 - Tri-Guardian Blue, ObsidianV4
Crimson Scorpion - Blazing Red, Silver FoC, ObsidianV4 <- Raffle Prize Smiley

iheartoptimusprime
Knight Lance Corporal
*

Force Alignment: 13
Posts: 43
« Reply #1 on: April 23, 2017, 09:04:25 PM »
I too sent an email this week (on Wednesday, now Sunday) and haven't had a response yet, but I assume they're probably busy with the multitude of orders that got shipped due to the raffles. I figure if I don't hear by Wednesday, I'll see what next steps could be. 
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Fulcrum - Diamond RGBW; SRD w/ FoC AS
Curved Azure Reaper - Emerald RGBW; AB w/ FoC PO
Standard Issue Battle Saber V3- Stunt GB w/ blue guarded switch
Dark Standard Issue Battle Saber V3 - Stunt AS w/ black AV Switch
Dominix LE V2 - Stunt BR w/ red guarded switch

Lord Bladewraith
Knight Commander
*

Force Alignment: -473
Posts: 2429


Either you like Star Wars... Or you're wrong.
« Reply #2 on: April 23, 2017, 09:05:02 PM »
I've had a few conversations with them, and I don't think they were at any conventions this week. They get so many emails, it wouldn't hurt to email them again.
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My Top 3 Favorite Sabers: Electrum Wind, Emperor's Hand and Shock LE

skribs
Knight Templar
*

Force Alignment: 151
Posts: 304
« Reply #3 on: April 24, 2017, 05:24:33 AM »
I've had a few emails with them recently and gotten less than 24-hour turnaround.  I'd try them again.
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Akheron
Knight Sergeant
*

Force Alignment: 18
Posts: 82


"The middle path is the way to wisdom."
« Reply #4 on: April 24, 2017, 06:15:12 AM »
Well, I first emailed them on the 13th, and I got a response on the 15th, and then I replied that same day. I hadn't gotten a response by the 21st, so I emailed again. Hopefully I'll get a reply later today, but I'm starting to get worried I won't get my saber back in time for an event I'm attending.
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Ultrasabers what I own:

Dark Initiate LE V4 - Diamond
Dark Apprentice LE V4 - Diamond
Bellicose - Emerald, ObsidianV4
Apprentice V4 - Tri-Guardian Blue, ObsidianV4
Crimson Scorpion - Blazing Red, Silver FoC, ObsidianV4 <- Raffle Prize Smiley

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