Note, that they stated that the AAA battery packs were out of stock as of 1/11, and from that date, 3-4 weeks. So, mid February(ish) hopefully.
The thing I'm wondering is, orders that were sent, processed and "ready to ship" status updated before that fateful date, will they be sent when the LITE soundboards comes back in stock (They should already have them by now, since the 6-8 days are gone.) or they all miss the battery packs too?
Those are two separate parts right? Orders with "ready to ship" status have all the parts that were available at the time the order was acknowledged, right?
I was told by Brandon when I e-mailed customer service 2 weeks ago that the LITE soundboard was what slowing the process for my order, and at that time they were gonna get the LITE soundboards back in stock within 6 to 8 days.
I'm wondering if they just didn't tell me the battery packs were also affected a lot of orders, including mine. Even though I had good service overall, I'm starting to regret it a bit, not because of the time, as I've bought custom sabers from other much smaller companies, and those took much longer. (6 months to create, machine, assemble and ship a saber. The longest time of all sabers I got.)
So time isn't the issue, but the clarity of information concerning additional delays specific to orders.
A lot of people seem to forget that even if they are under a huge stress and pressure from over-abundant orders, they have a responsibility as a company selling goods, to offer clear and pertinent information concerning problems, issues, or back-orders on parts for their clients' orders. That's part of the business.
Of course, we have the forums to get some info, but you guys are basically doing their job, and for free. I did the same when I got some info in my e-mail replies, and shared it with the community. This shouldn't happen. It's sad, but true.
I really like UltraSabers, and have a great experience with the customer service, but some things just seem very out of place.
