(im)Patiently waiting for my new _______!!!

[HesaHeart]

My wifes issue is not the money its my growing collection of martial arts gear, training stuff, staffs, swords etc and im always getting stuff for my club and currently the club is homeless so i have all that gear except the matts

[Darth Rage]

Guess who just got his Golden Ticket?

*WILD MANIACAL LAUGHTER*

It even says COMPLETED on the website!   The only thing I'm worried about is the requisition order I paid for the Frankensaber, it still says processing, and there was no indication that it was done in the email I just got.  And now I'm a little nervous that it didn't get done.  I mean, I followed the instructions I was given, and Aria did confirm that she was going to link the two...but I need to know for sure, know what I mean?

Still....I GOT A GOLDEN TICKET!  I GOT A GOLDEN TICKET!!!!

Guess who just got his Golden Ticket?

*WILD MANIACAL LAUGHTER*

It even says COMPLETED on the website!   The only thing I'm worried about is the requisition order I paid for the Frankensaber, it still says processing, and there was no indication that it was done in the email I just got.  And now I'm a little nervous that it didn't get done.  I mean, I followed the instructions I was given, and Aria did confirm that she was going to link the two...but I need to know for sure, know what I mean?

Still....I GOT A GOLDEN TICKET!  I GOT A GOLDEN TICKET!!!!

Is this your Fallen order?  It makes me giddy with anticipation!  My Golden Ticket could be coming soon!


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[Jedi_Phoenix]

Is this your Fallen order?  It makes me giddy with anticipation!  My Golden Ticket could be coming soon!


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Yeah, I got incredibly lucky with it; someone who had ordered the black Fallen changed their mind and switched it to one of the other versions.   Nichole was able to snag that black one for me.  Right place at the right time.  Just hoping they got the Frankensaber upgrades like I asked for.

[Darth Rage]

I hope that wasn’t the Fallen Aria said they had for me. I know you’ve been waiting longer than I have so you deserve it, but I was told mine would ship Friday and I’m still waiting on that shipping notice.

This is almost worse than not hearing anything 🤣


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[Jedi_Phoenix]

I hope that wasn’t the Fallen Aria said they had for me. I know you’ve been waiting longer than I have so you deserve it, but I was told mine would ship Friday and I’m still waiting on that shipping notice.

This is almost worse than not hearing anything 🤣


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No, I think you'll be okay...Nichole didn't say anything to me about a different emitter than what I ordered.

If I do end up with the standard emitter when I wanted the combat one, I'm not gonna be too happy,  LOL.

[Starflicker]

Since I see you getting the shipping e-mail notice, here is how my Fed-Ex delivery worked. Texas, USA to Ontario, Canada

Notified on Saturday the 4th
Shiped from Ultrasabers on the 6th
I was called to pay duty fees on the 7th, which I paid as soon as I knew I needed to
The box arrived on the 8th at about noon

They may have long wait times but as far as I can tell their shipping is excellent

[Jedi_Phoenix]

Since I see you getting the shipping e-mail notice, here is how my Fed-Ex delivery worked. Texas, USA to Ontario, Canada

Notified on Saturday the 4th
Shiped from Ultrasabers on the 6th
I was called to pay duty fees on the 7th, which I paid as soon as I knew I needed to
The box arrived on the 8th at about noon

They may have long wait times but as far as I can tell their shipping is excellent

That's good to know, thank you.  And you're a further distance than I am, so that's another point I should remember.

Best of all, I'm working from home, so when it does show up, I can grab it and hide it before the kids see it.

[Mandalore_Will_Rise]

Im probably gonna send another email back to Brent, as its been like 3 days since he'd said it take 2 days to look into my order, i really hope to get it before the month turns, as I would be moving in August

[Starflicker]

I am planning another purchase and I have yet to receive my first orders. I keep building sabers on the website and placing them in cart then deleting them. I am running out of family that they are supposed to be gifts for when I am unlikely to ever give them away.

I have narrowed my choices down to...  all of them!

Not really. I can't justify that much spent on this hobby/obsession, since I still like to have the basics like food and shelter...

Looking at a Dark Sentinal v4 Stunt Staff In Adegan Silver with a pack a color discs with Quick Release and a Dominix v5 Diamond.

Good deal on the Diamond right now, but I just can't bring myself to buy another thing until I at least get a shipping notice on my orders that I placed in May.

Just had to vent somewhere, and those of you here are less likely to look at me like I need professional help than those in my everyday life.

[HesaHeart]

I am planning another purchase and I have yet to receive my first orders. I keep building sabers on the website and placing them in cart then deleting them. I am running out of family that they are supposed to be gifts for when I am unlikely to ever give them away.

I have narrowed my choices down to...  all of them!

Not really. I can't justify that much spent on this hobby/obsession, since I still like to have the basics like food and shelter...

Looking at a Dark Sentinal v4 Stunt Staff In Adegan Silver with a pack a color discs with Quick Release and a Dominix v5 Diamond.

Good deal on the Diamond right now, but I just can't bring myself to buy another thing until I at least get a shipping notice on my orders that I placed in May.

Just had to vent somewhere, and those of you here are less likely to look at me like I need professional help than those in my everyday life.

food is over rated

[DarthRondoudou]

So this is my first time ordering custom light sabers for myself and also my friends who put into the order with me. Me and my friends put in the order roughly 9 weeks ago and roughly once a week since week 4 I have emailed, asking about the current Status. I haven't gotten any replies yet and was wondering if there was anything else I can do to find out the status of my order.

The order is a bit of a large one, as we all went into the order together and are hoping to get them before summers end. The order is for 10 sabers (I'll post sabers at bottom). Would they wait until all the sabers could be shipped at once or would they have them shipped as completed?

I've been reading this Forum for a while and decided to post and was wondering what you all thought about our current situation or if this is just another case of waiting and hoping for the shipping.

1x STUNT-AeonLEv3- Consular Green
1x STUNT-Dark-Sentinelv5- Blazing Red
3x STUNT-MysteryBox
1x Empress- Premium Sound,Fire orange, Flash Pyrestone Orange
1x STUNT-ApprenticeLEv5- Sun Rider's Destiny
1x STUNT-DarkSentinelLEv5- Sentinel Yellow
1x Free Initiate
1x Free MysteryBox

Good taste for the Empress' configuration =p
And I'm sure the Dark Sentinel with yellow blade will be awesome!

[DarthRondoudou]

I keep looking at my cart and then my wife walks thru " Don't even order that "

xD I feel you. Same thing happens to me almost everyday since I ordered... The wife is not into this sadly.

[Darth Rage]

No, I think you'll be okay...Nichole didn't say anything to me about a different emitter than what I ordered.

If I do end up with the standard emitter when I wanted the combat one, I'm not gonna be too happy,  LOL.

Fingers crossed, but this shipping notice wait is seriously worse than waiting to hear from
CS.     🥺
I may have a problem, but admitting it is the first step. 🤪


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[Linkshade]

Its been two months now since i placed my order on 5/10 and I heard from them once since then saying 4 weeks... its been over 8 now with no reply or any answers. is any one else in this situation

[Cyclops942]

Its been two months now since i placed my order on 5/10 and I heard from them once since then saying 4 weeks... its been over 8 now with no reply or any answers. is any one else in this situation

Did you bother to read any posts before you asked this question?

This is a group of UltraSabers customers and fans, not a way to reach UltraSabers customer service.  Nobody here works for UltraSabers.  We can give advice, but we can’t provide specific information about your order because we don’t have access to any of that information.

ORDINARILY, you would probably have your sober in your hand already, because their turnaround time was typically 1-2 weeks.  Lots of us old-timers have that as our default experience with UltraSabers.  HOWEVER... in early December of last year, thanks to all the fan excitement surrounding the last Star Wars movie, a new Star Wars TV show that apparently should have been titled “Baby Yoda” instead, the release of a new Star Wars video game, the Christmas gift-giving season, and a winter sales promotion, they began to have so many orders that they fell behind.  In January, there started to be issues with parts and components, because of the COVID-19 issues in China, where some of the electronic parts are manufactured, and they fell a little more behind.  In February, the fallout from COVID-19 started to have effects here in the United States, and some of their more-local parts suppliers fell behind, not just the ones in China.  As time progressed, and as social-distancing measures needed to be put into effect in the workplace (causing more than the usual scheduling issues of getting the right technician, the right saber, the right parts, and the right tools all at the right workstation at the right time, multiplied across the multiple suppliers used), the backlog continued.  On May 25, they lost all their emails prior to that date, and that has caused its own issues.  They have staff working 24x7 trying to catch up from the backlog, and some progress is being made, but they are nowhere near back to normal yet.

Their overall delivery times have slipped quite a bit; although some folks still get their sabers in a week or two, some sabers take three or four weeks, and some take eight weeks or longer.  Note that the orders are NOT worked in a First-In-First-Out queue order; there are too many dependencies on various parts, technician skill sets, machine/workstation availability, and Lord-only-knows what else for that to be even close to efficient.  There have been entire books— heck, entire college courses,— written on efficient manufacturing-process scheduling, so there’s no way I can give a full explanation here; just know that it’s very complicated.

The response times on the customer service emails have slipped quite a bit, too.  All I can say is to keep sending POLITE emails to [email protected] with your order number in the subject line, but I wouldn’t send an email every day; that will just clog up the Inbox and make it harder to find the emails that need an answer other than “Yes, we have your order, and it’s in the processing queue, but I can’t tell you when it will ship, because we are waiting on <fill_in_the_blank>.”  There’s nothing wrong with wanting an update, because you have sent them your money; just understand that right now, getting an update, or your saber, is going to take longer than normal, and longer than any of us would like.