(im)Patiently waiting for my new _______!!!

[Jedi_Phoenix]

How’s that Fallen?  Nice ain’t she?


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Oh, God, you ain't kidding; the fanboy in me came out.  But I can't get over how light it is considering the length.   Even my mother couldn't believe it.

[Jedi_Phoenix]

FINALLY got my video review done....just trying to get it uploaded on a platform other than YouTube so I can share the link; for some reason, Vimeo is giving me problems.  Grrrr....

In a nutshell, though.....OHHHHH, YEAHHHHHHH!  No problems with any of them!   My mother can't believe the quality.  She gave me an idea of another related Christmas gift for the boys: black gloves to protect their hands.  I'll track down some good ones, and those will be a gift from Grammy.

Ultrasabers is getting 5 stars from me, that's for sure.  And I am officially hooked on this stuff.

WHOO-HOO!!!

All right, I got Vimeo to work right, it's just taking a while for a long video.  When it's all set, I'll make my own thread in the review section  which I'll use for all the sabers I'll be getting.  For now, though, they're stashed away safely.

[BatMike90]

> 14 weeks on empty hilts here.

That sucks. Hope you get some good news soon!

[fsp_42]

Has anyone had any luck getting Mystery boxes shipped?  We placed an order on May 22nd for one. 

[josephumi]

Has anyone had any luck getting Mystery boxes shipped?  We placed an order on May 22nd for one. 

Nope, I'm from about a week before that, haven't heard anything. Got the delivery confirmation email, but I don't have anything. Responded the same way I always do - I've got the order number, and I keep it civil, even though I think it's entirely unacceptable. Sent 5 emails before this one, three phone calls.

Might as well ask your dog when it's coming, you're just as like to get an answer.

[fsp_42]

Well, I have sent my emails (directly and through Amazon Pay) so I'll give them a few days before I decide how to move forward.   

[Starflicker]

I still have Mystery Sabers on my order list that have not been shipped.  May 11th and may 16th.

They have shipped out some mystery sabers, I know because I had a couple in another order that I have already received.

Beyond that, I don't know. 

The product, when you get it, is quite good, but their customer service is currently quite horrible.
The only E-Mails I have received have been autogenerated and there have been no answers to my own E-Mails

[BindyBlue]

Has anyone had any luck getting Mystery boxes shipped?  We placed an order on May 22nd for one. 

I placed an order for one on the same day and according to the reply to my email it should be ready to send out early this week

[SeenAGreatLight]

All right, I got Vimeo to work right, it's just taking a while for a long video.  When it's all set, I'll make my own thread in the review section  which I'll use for all the sabers I'll be getting.  For now, though, they're stashed away safely.

Congrats on the Fallen!  I'm waiting for my own Fallen, but I have no idea when it'll get here.  I had some weird circumstances surrounding my order.
When I saw the Fallen (and instantly had Fallen in love ) it was in stock, but a day later when I ordered it, it was out of stock.  One day later, it was back in stock again.

I have no idea what to expect, but clearly I'm not seeing my saber until at least September.  Phoenix, how long did your Fallen take?

[Darth Rage]

Congrats on the Fallen!  I'm waiting for my own Fallen, but I have no idea when it'll get here.  I had some weird circumstances surrounding my order.
When I saw the Fallen (and instantly had Fallen in love ) it was in stock, but a day later when I ordered it, it was out of stock.  One day later, it was back in stock again.

I have no idea what to expect, but clearly I'm not seeing my saber until at least September.  Phoenix, how long did your Fallen take?

I got my Fallen in about 6 weeks
Standard emitter.


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[SeenAGreatLight]

I got my Fallen in about 6 weeks
Standard emitter.


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Thanks, Rage!  Interesting, when I ordered mine, it didn't even give me the option for a standard emitter, just battle-ready.  Still okay with it, though!

[LordCottrell]

Hello. I am posting in regard to an update on my ultra sabers order #761830? My wife placed the order for two sabers on May 4th, 2020, and it is now July 20th, 2020. We have not received the order yet. We have sent close to 20 emails, and have left 3 voicemails. Still, no word or update on the sabers. I have 2 brother in laws that ordered sabers after I did, one of which lives in the same household as I do, and both have received their sabers. One got theirs in 3 weeks, and the other in 3 weeks, 6 days. I am very upset at the lack of customer service and I am having a very bad experience with ultrasabers. If something isn't done soon, then ultra sabers will be losing a potential lifelong customer for good. I will also be leaving a very negative review and I will spread the word to my star wars friends about the terrible experience I have had.

[Cyclops942]

Hello. I am posting in regard to an update on my ultra sabers order #[REDACTED]? My wife placed the order for two sabers on May 4th, 2020, and it is now July 20th, 2020. We have not received the order yet. We have sent close to 20 emails, and have left 3 voicemails. Still, no word or update on the sabers. I have 2 brother in laws that ordered sabers after I did, one of which lives in the same household as I do, and both have received their sabers. One got theirs in 3 weeks, and the other in 3 weeks, 6 days. I am very upset at the lack of customer service and I am having a very bad experience with ultrasabers. If something isn't done soon, then ultra sabers will be losing a potential lifelong customer for good. I will also be leaving a very negative review and I will spread the word to my star wars friends about the terrible experience I have had.

This is a group of UltraSabers customers and fans, not a way to reach UltraSabers customer service.  Nobody here works for UltraSabers.  We can give advice, but we can’t provide specific information about your order because we don’t have access to any of that information.

ORDINARILY, you would probably have your saber in your hand already, because their turnaround time was typically 1-2 weeks.  Lots of us old-timers have that as our default experience with UltraSabers.  HOWEVER... in early December of last year, thanks to all the fan excitement surrounding the last Star Wars movie, a new Star Wars TV show that apparently should have been titled “Baby Yoda” instead, the release of a new Star Wars video game, the Christmas gift-giving season, and a winter sales promotion, they began to have so many orders that they fell behind.  In January, there started to be issues with parts and components, because of the COVID-19 issues in China, where some of the electronic parts are manufactured, and they fell a little more behind.  In February, the fallout from COVID-19 started to have effects here in the United States, and some of their more-local parts suppliers fell behind, not just the ones in China.  As time progressed, and as social-distancing measures needed to be put into effect in the workplace (causing more than the usual scheduling issues of getting the right technician, the right saber, the right parts, and the right tools all at the right workstation at the right time, multiplied across the multiple suppliers used), the backlog continued.  On May 25, they lost all their emails prior to that date, and that has caused its own issues.  They have staff working 24x7 trying to catch up from the backlog, and some progress is being made, but they are nowhere near back to normal yet.

Their overall delivery times have slipped quite a bit; although some folks still get their sabers in a week or two, some sabers take three or four weeks, and some take eight weeks or longer.  Note that the orders are NOT worked in a First-In-First-Out queue order; there are too many dependencies on various parts, technician skill sets, machine/workstation availability, and Lord-only-knows what else for that to be even close to efficient.  There have been entire books— heck, entire college courses— written on efficient manufacturing-process scheduling, so there’s no way I can give a full explanation here; just know that it’s very complicated.

The response times on the customer service emails have slipped quite a bit, too.  All I can say is to keep sending POLITE emails to [email protected] with your order number in the subject line, but I wouldn’t send an email every day; that will just clog up the Inbox and make it harder to find the emails that need an answer other than “Yes, we have your order, and it’s in the processing queue, but I can’t tell you when it will ship, because we are waiting on <fill_in_the_blank>.”  There’s nothing wrong with wanting an update, because you have sent them your money; just understand that right now, getting an update, or your saber, is going to take longer than normal, and longer than any of us would like.

[Darth Rage]

Thanks, Rage!  Interesting, when I ordered mine, it didn't even give me the option for a standard emitter, just battle-ready.  Still okay with it, though!

Same for me. Standard emitter wasn’t an option. When I emailed about my order after a month the rep told me that the combat emitter was what they were waiting on and that if I wanted the standard emitter they could do that.   I preferred the standard so it was a win for me


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[SeenAGreatLight]

Same for me. Standard emitter wasn’t an option. When I emailed about my order after a month the rep told me that the combat emitter was what they were waiting on and that if I wanted the standard emitter they could do that.   I preferred the standard so it was a win for me.

Glad you were able to get a response on that!  Sorry, I know this is getting a little off the topic, but do you think that the standard is sturdy enough, or would you have preferred combat-ready?  I'm beginning to wonder if I should request the same thing.