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Title: return request Post by: Aaronstar on May 24, 2019, 08:10:46 PM Hey, i emailed [email protected] about a return almost a week ago. How long does it usually take them to reply?
Title: Re: return request Post by: Racona Nova on May 24, 2019, 08:24:36 PM It can take some days right now as there's much backlog and it's a quite generic email address. I recommend emailing Marlena from Customer Service directly via [email protected]. She is normally quite fast with responding.
Title: Re: return request Post by: Kaimod1982 on May 24, 2019, 08:26:11 PM Have you tried emailing Marlena directly? I emailed her yesterday and she got back with me today. [email protected]
Hey, i emailed [email protected] about a return almost a week ago. How long does it usually take them to reply? Title: Re: return request Post by: tx_tuff on May 24, 2019, 09:05:04 PM Marlena is great. The website doesn't offer her email which is a shame because it seems like most have zero luck emailing customer service or calling their number.
Sent from my LM-V405 using Tapatalk Title: Re: return request Post by: Darth Vaius on May 26, 2019, 12:41:03 AM I talked with her earlier today. She said they are crazy busy and she has a large backlog of emails to get through.
Title: Re: return request Post by: tx_tuff on May 26, 2019, 03:45:51 AM :( the Con season so I'm sure they are crazy crazy busy!
Sent from my LM-V405 using Tapatalk Title: Re: return request Post by: Ken at Sunrise on May 30, 2019, 07:49:06 PM Hey, i emailed [email protected] about a return almost a week ago. How long does it usually take them to reply? What are you returning? |