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Title: Dead Saber. Can't reach customer service. Post by: lottafex on May 29, 2019, 02:04:55 PM I've had my diamond saber with li-ion batteries for about a month. It won't turn on with fully charged batteries or plugged into ac power. I've send multiple emails to [email protected] and have not gotten a response. >:(
Title: Re: Dead Saber. Can't reach customer service. Post by: Infinit01 on May 29, 2019, 02:11:44 PM Hello there, lottafex. Email [email protected]. She's really good at responded back quickly and getting your saber fixed.
Title: Re: Dead Saber. Can't reach customer service. Post by: lottafex on May 29, 2019, 02:26:13 PM Thank you Infinit01!
Title: Re: Dead Saber. Can't reach customer service. Post by: Infinit01 on May 29, 2019, 02:39:42 PM You're welcome, keep up posted. ;D
Title: Re: Dead Saber. Can't reach customer service. Post by: Darth Vaius on May 29, 2019, 03:18:59 PM They are backed up on orders and emails so be patient. I would email Marlena directly though.
Title: Re: Dead Saber. Can't reach customer service. Post by: lottafex on May 31, 2019, 12:35:27 PM Well, sent it in for inspection. :'( Marlena was very prompt and helpful though.
Title: Re: Dead Saber. Can't reach customer service. Post by: Infinit01 on May 31, 2019, 01:08:18 PM Well, sent it in for inspection. :'( Marlena was very prompt and helpful though. Great to hear |