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Title: Initial Experience with the Graflex SE and Customer Service Post by: SWong on January 03, 2017, 03:26:33 PM I purchased a Graflex SE with the Obsidian LITE sound board and am very pleased with it. Also I bought a standard saber plug along with the Graflex but had a problem with the plug. When I inserted it into the hilt and had it level with the top of the saber holder, the fit was snug to the point where I could not remove it; there was no leverage to remove it. I contacted Ultrasaber customer support, and after 5 email exchanges with Linda and trying her suggestions, I was able to get the plug out. The removal of the plug did require the purchase of a couple of hex wrenches and the removal of a bronze-colored button from the hilt in order to get to a screw, but it was well worth it. Linda sent to me quickly two replacement buttons that need to be glued to cover the screw, but I think that the button is unnecessary since the images that I've seen of the original Graflex saber doesn't have a button underneath the rabbit ears. As I've said, I'm very pleased with the Graflex SE and am pleased with the customer support at Ultrasabers.
Title: Re: Initial Experience with the Graflex SE and Customer Service Post by: Lord Japarco on January 04, 2017, 10:09:29 AM Hi, Im glad everything got fixed with your saber. It is true what you say, in A New Hope there is a button missing, but it is the biggest one on the opposite side of the bunny ears. The one under the bunny ears is a redish color. In Revenge Of The Sith it's bronze colored, and the other one missing in episode 4 is gold, I think.
Title: Re: Initial Experience with the Graflex SE and Customer Service Post by: Lord Sidious on January 05, 2017, 06:57:23 AM Well done! Customer Service at US is really helpful and professional.
Title: Re: Initial Experience with the Graflex SE and Customer Service Post by: Darth Genji on January 11, 2017, 09:40:29 PM What Lord Sidious said ^^^^ hehe US is truly great with all of that :) NO complaints here and couldn't agree more. Also glad you are satisfied with your purchase! Nice review my friend.
Title: Re: Initial Experience with the Graflex SE and Customer Service Post by: Dizzy Darth Vizzy on January 12, 2017, 02:49:03 AM Glad to hear you got it all together again. From what I've ascertained, the customer experience with US is second to none. You've taken your first step into a larger world! (https://s19.postimg.org/qstde3meb/banger.gif)
Title: Re: Initial Experience with the Graflex SE and Customer Service Post by: Darth Blightus on January 12, 2017, 03:20:17 AM congrats on getting your issue fixed. also good job on getting the graflex se
(http://i1168.photobucket.com/albums/r489/DS246/Saberforum/IMG_0704_zpsmfaf8l0b.jpg) it is a nice saber isnt it |