Saber Forum

Ultra Sabers Discussion => Ultra Sabers Reviews => Topic started by: Lord Sidious on May 23, 2019, 12:51:18 PM



Title: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Lord Sidious on May 23, 2019, 12:51:18 PM
The truth ....

http://www.youtube.com/watch?v=Ya2Udb8x_jQ# (http://www.youtube.com/watch?v=Ya2Udb8x_jQ#)


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: TheDutchman on May 23, 2019, 01:23:34 PM
I can attest that LS is absolutely right concerning Ultrasaber's customer service.  Whenever I've had an issue--not often thankfully and almost exclusively due to the fact that I neglected to include a detail such as my Forumname for the raffle or the exact placement of covertec wheels--Marlena has promptly and professionally responded and rectified said problem.  I cannot emphasize enough just how awesome she is and how she makes me feel as a valued customer.

US has a fan for life, thanks in no small part to Marlena  :)


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: chalion on May 23, 2019, 03:10:29 PM
+1




Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Infinit01 on May 23, 2019, 06:18:36 PM
I agree, Ultrasabers have always strategized their business plan on not only selling sabers but having returning customers.  I remember a discussion in a thread with Chalion, SFD, Rapine, and Edon, Marlena was browsing through and then emailed me her findings on our question without any of us emailing her.  Then, they listen and pay attention to what we want in sabers and future saber designs and actually produce them for us.  Then there's the shipping time which is insanely fast.  This is their customer service in a nutshell, superior beyond expectation.

#TeamUltrasabers


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: KaiserSosay on May 23, 2019, 06:27:40 PM
Don't forget that there was heavy flooding in their area last week.  They probably didn't get much work done last week because of it.  Just an fyi. That probably has everything to do with the delays.
Ultrasabers and their customers service are second to none!


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: S2mikey on May 30, 2019, 02:29:23 AM
Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Letís be honest, there are numerous places to get sabers and ultimately youíll keep coming back to the ones that offer the total package.....aka good products AND good service.  ;)


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Edon Bluewolf on May 30, 2019, 05:42:59 AM
She took great care in helping me out with my order changes to improve lead time.  And got it sent out the same day and I received the very next day!


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Zren Tobas on May 30, 2019, 02:25:58 PM
When I had to send in my Crimson Savior for a super small fix it was sent back to me in a week if that even, so yeah I agree. The best there is =]


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: StoryDtechtive on May 30, 2019, 02:33:45 PM
Iíve made stupid mistakes when ordering as well, or wanted to add something. And Marlena has always been kind and helpful, going above and beyond in customer service. In terms of building trust and a relationship with customers...thatís everything!


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: MandaloriansPride on June 11, 2019, 06:45:26 PM
+1


Title: Re: Ultrasabers Customer Service = 10/10 Thanks !
Post by: ScificommodoreJones on July 11, 2019, 07:19:20 AM
Monday I contacted Ultra sabers about  my order , Marlena responded before i even closed my email and i found out my order was filled, shipped and arriving tomorrow so yes I would give their costumer service department an A+


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Thnkswckd on July 28, 2019, 06:09:14 PM
:D


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: lowlead on August 05, 2019, 11:41:32 AM
Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Letís be honest, there are numerous places to get sabers and ultimately youíll keep coming back to the ones that offer the total package.....aka good products AND good service.  ;)

^^This right here.

I'm a brand new customer as of late last week - I haven't even received my first order yet but I already know that I'm in good hands, my money isn't being tied up for weeks and months, and there are real people out there that ACTUALLY GIVE A SH**!! 

In fact I really don't CARE if 'the other guy' has a slightly, marginally better saber - the fact is, there is immense VALUE in being treated well by the company that you're spending a lot of money with!  Just by how well I'm being treated makes me feel like I'm purchasing a quality product.

Shout out to Marlena & Holly!  Best of the best!


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: TR-77477 on August 06, 2019, 04:18:40 PM
I have only had a couple of issues where I had to contact US customer service and every time they have been very professional and prompt with the replies and solutions. I will vouch for their quality and professionalism. 


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Morbid_god on November 03, 2019, 08:03:33 PM
They have awsome customer service!


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: kazman72 on May 06, 2020, 12:54:10 PM
I have been trying to get a hold of them for a month now all my emails go unanswered, they never answer their phones, I don't get it seriously am I alone here on this? I'm not trying to be mean but as far as I can tell they don't have any customer service at all, it's very frustrating....


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Lord Sidious on May 06, 2020, 02:24:02 PM
I have been trying to get a hold of them for a month now all my emails go unanswered, they never answer their phones, I don't get it seriously am I alone here on this? I'm not trying to be mean but as far as I can tell they don't have any customer service at all, it's very frustrating....

What are you trying to resolve with your order?


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Devynwyma20 on May 06, 2020, 03:17:46 PM
I have been trying to get a hold of them for a month now all my emails go unanswered, they never answer their phones, I don't get it seriously am I alone here on this? I'm not trying to be mean but as far as I can tell they don't have any customer service at all, it's very frustrating....
(https://scontent.fmci1-3.fna.fbcdn.net/v/t1.15752-9/95434531_667042153864782_6749322182590988288_n.png?_nc_cat=105&_nc_sid=b96e70&_nc_oc=AQlqmofyqsR0WY7NtkgIMaSMPi1g2h3HK1ax9nsDDo-zRAaH_P8YTwuxHKaI9IKex2w&_nc_ht=scontent.fmci1-3.fna&oh=8fd036599539cadc085cc960bae89448&oe=5ED78283)


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Infinit01 on May 07, 2020, 04:30:52 AM
I have been trying to get a hold of them for a month now all my emails go unanswered, they never answer their phones, I don't get it seriously am I alone here on this? I'm not trying to be mean but as far as I can tell they don't have any customer service at all, it's very frustrating....


Please avoid thread jacking and post questions like this in the (im)patient waiting for my thread here: http://www.saberforum.com/index.php?topic=1403.msg764321#new (http://www.saberforum.com/index.php?topic=1403.msg764321#new)



Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: DarthSyronimus on May 14, 2020, 02:38:45 PM
[Edit: looks like I'm supposed to complain elsewhere... posted in the other thread as suggested]


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Infinit01 on May 15, 2020, 06:53:11 AM
Thank you for your cooperation  :D


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Malik Thanewulf on May 15, 2020, 10:55:28 PM
Thanks for handling that.


Title: Re: Ultrasabers Customer Service = 10/10 Thanks Marlena!
Post by: Lord Sidious on May 16, 2020, 08:42:06 PM
I just want to share another experience this week on Marlena's excellent customer service. In my Ultrasabers Bellicose unboxing video, I realized there was a missing item that I ordered. I emailed Marlena and in time she responded to get it sorted out to be shipped. Marlena asked if I would like it shipped right away or with my Princess (currently on pre-order), and I responded to save Ultrasabers some shipping cost, I'm OK with it shipping later with my Princess. Folks, we just gotta be understanding. Ultrasabers is doing their best to service the thousands of orders customers placed, and still finding time to do raffles and discounts.