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Title: Some initial frustrations... Post by: Reverend6 on December 27, 2011, 04:20:52 AM First,
Let me say, I am new to the boards here and somewhat new to the lightsaber niche and as such I am a bit uneducated as to how things work. I recently purchased a guardian, which I love. If nothing else it is a great display piece in my den but I purchased it hoping I could take full advantage of its many features...primarily the Obsidian sound board. Here are my problems; 1. I cannot get the Obsidian screen to come up no matter what I do, the computer recognizes the lightsaber but I hear my saber humming and nothing appears on my screen. 2. I have followed all the online video instructions yet I am still unable to get anywhere. I really wish this thing had come with some general instructions. Can anyone help? Title: Re: Some initial frustrations... Post by: Master Artorius Vidnyl on December 27, 2011, 04:23:04 AM What version of windows are you running? If it's Windows 7 then you should have ignored all of the errors and "kept old files" while installing. If you didn't do this it could cause a problem.
The real issue is that the Ultrasabers LLC employees are on vacation until the 28th. Nero and I are just a couple guys who help out. We'll do what we can for you though. Title: Re: Some initial frustrations... Post by: Darth Renov on December 27, 2011, 07:43:29 PM I run windows 7, I have to manually open the obsidian launcher. Try that and see if that helps. At the risk of sounding condecending, did you download the launcher?
Title: Re: Some initial frustrations... Post by: Ultra on December 28, 2011, 12:45:02 AM The screen is not supposed to just pop open on it's own. Download and install the launcher. Then run the program when your saber is plugged in.
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