Saber Forum

Ultra Sabers Discussion => Ultra Sabers Questions => Topic started by: michaeldonjohnson on January 13, 2021, 08:47:29 PM



Title: Lightsaber hilt broke in half
Post by: michaeldonjohnson on January 13, 2021, 08:47:29 PM
Hi, i purchased a double bladed lightsaber in November. My son had it one week and the hilt has broke in half. Ive tried calling them and emailed 4 times. No response. Has anyone else had any luck getting a hold of someone. im not even sure if they are able to do anything, would just like someone to respond.


Title: Re: Lightsaber hilt broke in half
Post by: JediMasterJay on January 13, 2021, 10:12:08 PM
Did the coupler just come undone or did it actually snap in half? If it's the coupler, you could just order a new on if it is too damaged to put back on. Hope this helps!


Title: Re: Lightsaber hilt broke in half
Post by: DarthProdigal on January 13, 2021, 11:00:47 PM
Did the coupler just come undone or did it actually snap in half? If it's the coupler, you could just order a new on if it is too damaged to put back on. Hope this helps!

Yes, a picture of it might help everyone understand as well. The models of double bladed lightsabers available are basically 2 lightsaber joined by a standard coupler or QR coupler. The QR being designed to separate (although on purpose).

Also, you could try calling them during 9/10 am - 7/8pm central time in hopes of reaching someone, although I can't say with much certainty that would be more beneficial. There is also the waiting game of just checking back on that email inbox every few days, they very likely have a post-holiday backlog of order inquiries, questions/concerns, and who knows what in relevant and irrelevant emails to sort through. Hang in there, hopefully someone here can render assistance in the form of a useful suggestion in the meantime, if it is in fact a situation that has a "quick fix".


Title: Re: Lightsaber hilt broke in half
Post by: TheCharlax on January 14, 2021, 08:59:28 AM
Since the important questions have been asked, did it by chance, break like this?

https://youtu.be/gWbrStoCKzU

lol