Obsidian and Windows 8.1 and Windows 7 USB Input Device won't start (code 10)

[HansamuDashi]

I have a Windows 8 and my saber seems to connect just fine!  It doesn't matter if I turn the saber on first or not..  they only issue I'm having is that after I set a sound font configuration and go to write/save it to my device it says there was a device failure connections but yet it says it's connected!!  So I'm stuck with a saber without sound.. just the LED is on..  I think Windows 8 or my laptop is not working properly with the saber or obsidian launcher.. I'm gona try a different PC and Windows 7

I started a thread about some of my problems with my 1st saber, then saw this section which might be more appropriate for it...

Well the title says it all, can't get the obsidian soundboard to work on Windows 8.1 and Win7, both OS can't start the device...If I look under the device manager the USB input device associated with the saber as the yellow triangle on it with the ! symbol, and when you read the description of the problem, it's device won't start. Tried on an old win xp pc at work and it works fine.

Searched the forum and saw that some people had the same problem and uninstalled all the device under Universal serial bus Controller in the device manager and restarted the pc and it worked, it's not working for me.

And before you ask all the basic questions
1- Yes I am connecting in the right usb port on the saber and on the PC (2.0)
2- Yes the launcher works fine, (emerald driver works fine) and I am running it as an administrator
3- Yes I am doing it in the correct order, saber ON, then I plug it in the usb port.
4- Yes I tried a different USB cord
5- Yes I tried a different USB port on the PC
6- Yes the batteries are fully charge.

It's really driving me nuts now...been tinkering with it for 2 days. With no solutions.

[firehand10k]

Something I learned form installing my launcher was that installing while in an account that has administrator rights and installing as administrator are NOT the same thing. I originally thought it was and that since I am the only account and therefore administrator it was automatic that everything was installed as administrator. However, if you right click on an installer package there is a choice that specifically says "install as administrator". Once I removed everything and did it this way it started working much better. It sometimes still misses and I have to connect more than once but before it was one connect per install instead of one in two or three. Yes I did uninstall then reinstall for the first 5 times I connected. I am running windows 8.1and connecting through a very generic hub,

[JHW2627]

I'm having trouble getting it to start once I have the saber pluged in but I was doing it off line does the computer need to be on line to run the launcher??

[ricochettinman]

Has anyone figured out a 100% working solution? I can't get it to work on my Windows 8.1 laptop.. I am doing the exact same things as the OP does..

[Groovidad]

I have had similar problems with the new Obsidian v4.  After much consternation, realized I had windows updates not performed. Ran updates.  Shut-down, restarted and all was working well.

[justmutantjed]

I'm having trouble getting it to start once I have the saber pluged in but I was doing it off line does the computer need to be on line to run the launcher??

Nah, it doesn't hafta be online. I don't have internet access from my place, but as long as I have the files to load onto the board, I'm just fine without internet.

Has anyone figured out a 100% working solution? I can't get it to work on my Windows 8.1 laptop.. I am doing the exact same things as the OP does..

Ya know, it's weird. I have windows "hate-point-one" as well, but I have very little trouble. I installed as admin, per the recommendation, and launch it from the desktop environs.
On my ASUS (which has eaten two hard-drives -- I hate it and love it at the same time) there are 3 USB ports. Two are marked "SS" next to the little trident-thingie icon (I'm told that's USB 3.0), and one is just plain-janey USB, I guess. My Obsidian board flat-out refuses to talk to the 3.0 ports, but it does just fine -- sometimes with a little rejiggering both plugs -- on the regular ol' USB port.
That all being said, I could just be due some dumb luck. I hope I helped, or at least failed to make things worse.

[M-Pire]

Here's my Windows 8.1 ritual for connecting to Obsidian:

1.  Reboot
2.  Plug the mini-USB connector into the saber
3.  Power on the saber
4.  Right-click and "Run as administrator" the launcher (v1.04)
5.  Plug the USB connector into the computer's USB 2.0 port
6.  Slowly and slightly move the USB connector (computer end) within its port, either towards you or away from you (not in and out), until the Launcher detects the saber and connects to it. 

Note: I'm using the USB cable Ultrasabers supplied with the saber.

Thanks,
Cliff