It's like I tell the newbs. You will be hard pressed to find better customer service than you get with US.
There's a bunch of haters on the web, trolling about how US is a bunch of crooks, or they make overpriced junk. I have yet to hear them substantiate any of this. I've been collecting for under a year. In that time I have purchased 22 sabers. Only 1 has not passed through my hands for inspection (one Reaper, that was gifted to a special someone), but from what I heard, she had absolutely no problems with it. I have never had any complaints with the products I received, and I can be a picky SOB.
So yeah, US is a pretty good bunch of guys/gals.
I whole heartedly agree with the praise for Ultra Sabers. Much like you Logos, I have been buying Ultra Sabers for less than a year since last November, and I've bought 10 and won four in raffles in that time.
