This may be a USB port issue. The soundboard only seems to be recognized when connected to USB2 ports. If your PC only has USB3 try using a USB hub between your PC and soundboard. There are 2 sticky post (MAC & Windows) that discuss this iissue.
Its fine, i've managed to enter the obsidian soundboard. it takes some patience and you have to remove the USB from the input several times and restart the saber.