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Author Topic: Busted Port  (Read 540 times)
TheBeastlyB055
Knight Apprentice
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Force Alignment: -3
Posts: 25


« on: August 21, 2016, 10:43:52 AM »

Well ive had my ultrasaber a dominix v4 with obsidian v4 and emerald since may and today i openeded it up to try to add another sound font like ive previously done and i noticed that the port is realloy jacked up how did this happen is beyond my knowledge but anyone know how to fix it? it looks crushed for some reason although everything works i cant seem to fit the cable in.
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StarWarsForce
Knight Lieutenant
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Force Alignment: -92
Posts: 299


Light or Dark Points? You choose!


« Reply #1 on: August 21, 2016, 11:03:11 AM »

That's not what you want....

Do you have any pics to help us out?

At the moment, based on what I'm reading, unless you have the chops to fix it yourself, I'd email US to get it fixed. The good news is that the saber is under warranty.

Sometimes my ports can be a little finicky as they seem just a hair small, so I usually have to hold the entire battery pack for leverage while I insert the USB cord. Just try as much as you can not to force it in.
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Sabers I own (in order of how I got them):
Dominix LE V4--AS--Stunt
Consular--Emerald RGBW--V4 Sound
Manticore CE--Emerald RGBW--V4 Sound
Crimson Reaper--Tri AS--V4 Sound (Free Premium GB)
Dark War Glaive Body/Crimson Reaper Emitter/Crimson Mantis Pommel Mix--BR--Stunt (Free Premium GB)
Dark Prophecy V3--DVA--V4 Sound
Initiate LE V4--CG--Lite Sound (2nd Summer Raffle Win, 4th Prize, 2016)

TheBeastlyB055
Knight Apprentice
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Force Alignment: -3
Posts: 25


« Reply #2 on: August 21, 2016, 11:33:44 AM »



Here you go these are the pics
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Racona Nova
Knight of the Obsidian Order
Knight Commander
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Force Alignment: 741
Posts: 3334


Much to learn you still have!


« Reply #3 on: August 21, 2016, 11:46:06 AM »

Okay, that's really not how it should look like. This is not an offend, but did you ever put force onto the top of the port when you inserted or removed the USB cable? I can't imagine that this would happen just by moving the battery pack into and out of the hilt. Also, can you check if the Emerald board's port looks similar? If yes, you might want to show these to Emory and request further assistance on how to handle this issue(s). As I said, this doesn't look normal, so I would really contact him - make sure you include those pics Wink
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Phantasm v3 LE (sound) - AB w/ FoC AS
Manticore (sound) - BR w/ FoC AS (QD)
Archon v2.1 (sound) - RGBW Emerald

TheBeastlyB055
Knight Apprentice
*

Force Alignment: -3
Posts: 25


« Reply #4 on: August 21, 2016, 11:52:45 AM »

yeah no the emerald port is normal but this one is jacked up and i always grab the batteries so that i can hold that and plug in the cable
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Racona Nova
Knight of the Obsidian Order
Knight Commander
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Force Alignment: 741
Posts: 3334


Much to learn you still have!


« Reply #5 on: August 21, 2016, 01:53:40 PM »

Okay, I would see what Emory says then. I'm sure he will suggest sending it in for replacement. Customer service is outstanding at Ultrasabers, so this is definitely the way to go Smiley
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Phantasm v3 LE (sound) - AB w/ FoC AS
Manticore (sound) - BR w/ FoC AS (QD)
Archon v2.1 (sound) - RGBW Emerald

StarWarsForce
Knight Lieutenant
*

Force Alignment: -92
Posts: 299


Light or Dark Points? You choose!


« Reply #6 on: August 21, 2016, 07:13:13 PM »

^^^Ditto.
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Sabers I own (in order of how I got them):
Dominix LE V4--AS--Stunt
Consular--Emerald RGBW--V4 Sound
Manticore CE--Emerald RGBW--V4 Sound
Crimson Reaper--Tri AS--V4 Sound (Free Premium GB)
Dark War Glaive Body/Crimson Reaper Emitter/Crimson Mantis Pommel Mix--BR--Stunt (Free Premium GB)
Dark Prophecy V3--DVA--V4 Sound
Initiate LE V4--CG--Lite Sound (2nd Summer Raffle Win, 4th Prize, 2016)

TheBeastlyB055
Knight Apprentice
*

Force Alignment: -3
Posts: 25


« Reply #7 on: August 21, 2016, 07:24:13 PM »

thnx guys
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xcynderx
Knight Apprentice
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Force Alignment: -12
Posts: 39



« Reply #8 on: October 02, 2016, 06:56:56 AM »

Hey Beastly,

Just wanted to say when i first got my dominix sabers nearly a year ago, one of them had the same issue you had, though right out of the box. I emailed Emory about it and he gave me permission to attempt a fix, which did not work and resulted in said connection coming off the board, still covered by warranty as I had let him know about it before i did anything. I sent it in (i had the saber for less than a week) and they fixed the connection, the battery casing in my other dominix (it was cracked a bit) and, since i had sent both my sabers in, I decided to get them upgraded with recharge ports (WELL WORTH IT). Turn around was really fast (about a week full trip) and their CS is great. Of course there was payment (for shipping and the upgrades) but it wasnt as bad as i thought it would have been at the time.

Edit: Ah wth....I swear the date was more recent :| sorry about the necro post
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Dark Side points preferred Cheesy



Sabers Owned:

2 Emerald Dominix V4 sabers

1 Emerald Electrum Wind

1 Initiate LE V2

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