Okay, that's really not how it should look like. This is not an offend, but did you ever put force onto the top of the port when you inserted or removed the USB cable? I can't imagine that this would happen just by moving the battery pack into and out of the hilt. Also, can you check if the Emerald board's port looks similar? If yes, you might want to show these to Emory and request further assistance on how to handle this issue(s). As I said, this doesn't look normal, so I would really contact him - make sure you include those pics