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Initial Experience with the Graflex SE and Customer Service
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Topic: Initial Experience with the Graflex SE and Customer Service (Read 939 times)
SWong
Force Sensitive
Force Alignment: 1
Posts: 2
Initial Experience with the Graflex SE and Customer Service
«
on:
January 03, 2017, 03:26:33 PM »
I purchased a Graflex SE with the Obsidian LITE sound board and am very pleased with it. Also I bought a standard saber plug along with the Graflex but had a problem with the plug. When I inserted it into the hilt and had it level with the top of the saber holder, the fit was snug to the point where I could not remove it; there was no leverage to remove it. I contacted Ultrasaber customer support, and after 5 email exchanges with Linda and trying her suggestions, I was able to get the plug out. The removal of the plug did require the purchase of a couple of hex wrenches and the removal of a bronze-colored button from the hilt in order to get to a screw, but it was well worth it. Linda sent to me quickly two replacement buttons that need to be glued to cover the screw, but I think that the button is unnecessary since the images that I've seen of the original Graflex saber doesn't have a button underneath the rabbit ears. As I've said, I'm very pleased with the Graflex SE and am pleased with the customer support at Ultrasabers.
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Lord Japarco
Knight Commander
Force Alignment: 479
Posts: 1123
Keep your concentration here and now,...
Re: Initial Experience with the Graflex SE and Customer Service
«
Reply #1 on:
January 04, 2017, 10:09:29 AM »
Hi, Im glad everything got fixed with your saber. It is true what you say, in A New Hope there is a button missing, but it is the biggest one on the opposite side of the bunny ears. The one under the bunny ears is a redish color. In Revenge Of The Sith it's bronze colored, and the other one missing in episode 4 is gold, I think.
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http://s1074.photobucket.com/user/Japarco/media/Sentinel%20V4/ffc14996-49bb-425b-9122-f4cd848e3103_zpszdtmyzgk.jpg.html
My Lightsabers:
Sentinel V4 - Tri Consular Green - Obsidian V4
The Guardian - Guardian Blue - Silver Flash on Clash - Obsidian V3 (2nd Summer Raffle 2016 2nd Place Prize)
Wife's Lightsaber: Prophecy V3 - Arctic Blue - Obsidian V3
Lord Sidious
Knight Commander
Force Alignment: -644
Posts: 1385
Re: Initial Experience with the Graflex SE and Customer Service
«
Reply #2 on:
January 05, 2017, 06:57:23 AM »
Well done! Customer Service at US is really helpful and professional.
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List of my Ultrasabers:
http://www.saberforum.com/index.php?topic=35340.msg570803#msg570803
Darth Genji
Knight Officer
Force Alignment: -58
Posts: 116
Dark Side Points!!!
Re: Initial Experience with the Graflex SE and Customer Service
«
Reply #3 on:
January 11, 2017, 09:40:29 PM »
What Lord Sidious said ^^^^ hehe US is truly great with all of that
NO complaints here and couldn't agree more. Also glad you are satisfied with your purchase! Nice review my friend.
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"This is also the reason there can only be one Dark Lord. The Sith must be ruled by a single leader: the very embodiment of the strength and power of the dark side. If the leader grows weak another must rise to seize the mantle. The strong rule; the weak are meant to serve. This is the way it must be.
My time here is ended. Take what I have taught you and use it well."
Dark Side Points only please! Thank you!
12/30/16 - Dark Apprentice LE V4 w/ Sound (Tri-Cree Consular Green)
01/09/17 - Apprentice LE V4 w/ Sound (Tri-Cree Fire Orange)
Dizzy Darth Vizzy
Knight Lance Corporal
Force Alignment: -24
Posts: 74
Fear The Dizzy Side Of The Force...
Re: Initial Experience with the Graflex SE and Customer Service
«
Reply #4 on:
January 12, 2017, 02:49:03 AM »
Glad to hear you got it all together again. From what I've ascertained, the customer experience with US is second to none. You've taken your first step into a larger world!
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Darth Blightus
Knight Commander
Force Alignment: -201
Posts: 837
dark side points
Re: Initial Experience with the Graflex SE and Customer Service
«
Reply #5 on:
January 12, 2017, 03:20:17 AM »
congrats on getting your issue fixed. also good job on getting the graflex se
it is a nice saber isnt it
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Only in darkness can one see the true light.
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