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Author Topic: Help Needed- Sound Not Working on Obsidian v4  (Read 348 times)
AirbornePathogen
Force Sensitive
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Force Alignment: 0
Posts: 9


« on: July 11, 2017, 05:55:58 PM »

All,

I got my first saber back in March, I went with the Dark Sentinel v4 hilt with the Obsidian v4 sound board.  My saber now lights up, but none of my sound is working.  I ordered new lithium ion batteries, and reset everything to defaults in the Launcher software, neither one is helping.  Anybody got any good advice for this?

Mods, please move if I've posted this in the wrong place.
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Landen Se-Sentien
Shadow Sentinel of the Manticore Order
Knight Commander
*

Force Alignment: 1327
Posts: 4639


I work in the Darkness in service of the Light


« Reply #1 on: July 11, 2017, 08:24:55 PM »

Did you accidentally cycle to the mute font?

Whenbyou pull out the battery pack, do you see any loose wires coming out of the board? What about loose wires inside the hilt?
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Light side points please.

I did not come to bring peace, but rather a sword, because what fellowship has light with darkness?

Sabers:
Manticore (Emerald, Obsidian v4) - PO | Dominix v4 (stunt) - Tri Cree CG | Sentinel LE v4 (stunt) - Tri Cree BR | Initiate LE v4 (stunt) - GB (son's) | Dark Liberator v3 (stunt) - Tri Cree GB | Bellicose (Emerald, Obsidian v4) - SRD

AirbornePathogen
Force Sensitive
*

Force Alignment: 0
Posts: 9


« Reply #2 on: July 12, 2017, 02:14:28 AM »

I didn't set the mute font.  I try to change fonts, and I get nothing.  I checked for loose wires inside the hilt and on the board, and everything looks solid.
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Landen Se-Sentien
Shadow Sentinel of the Manticore Order
Knight Commander
*

Force Alignment: 1327
Posts: 4639


I work in the Darkness in service of the Light


« Reply #3 on: July 12, 2017, 04:50:27 AM »

It's possible that the board may have broken somewhere internally. The good thing is that you are still under the warranty, so I'd contact US (info@ultrasabers.com) and see what they'd recommend.
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Light side points please.

I did not come to bring peace, but rather a sword, because what fellowship has light with darkness?

Sabers:
Manticore (Emerald, Obsidian v4) - PO | Dominix v4 (stunt) - Tri Cree CG | Sentinel LE v4 (stunt) - Tri Cree BR | Initiate LE v4 (stunt) - GB (son's) | Dark Liberator v3 (stunt) - Tri Cree GB | Bellicose (Emerald, Obsidian v4) - SRD

AirbornePathogen
Force Sensitive
*

Force Alignment: 0
Posts: 9


« Reply #4 on: July 12, 2017, 05:54:49 AM »

Thanks for the advice.  I emailed them yesterday, so I should hear back soon.
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