Click here for lightsabers
  • Home
  • Help
  • Login
  • Register
Pages: [1] 2   Go Down
Author Topic: Marlena‘s Customer Service  (Read 4552 times)
Darth Maul 565
Force Sensitive
*

Force Alignment: -5
Posts: 7


« on: October 26, 2017, 05:56:26 PM »

Hi Saber Enthusiasts

I purchased my first sabers last month. Already I have 4! The sabers are truly something to behold. It’s quite an experience just to hold a Mantis (don’t take my word for it, just buy yourself one!). But, this isn’t a saber review. This is a thank you and acknowledgement of Marlena’s Customer Service. I always recieve a reply to my questions within a few short hours. My errors and anxieties have been effortlessly handled and alieviated with professionalism and courteousy. This is what establishes Ultra Sabers as a saber slice above the rest. I respect that Ultra Sabers is about quality and community. It’s easy to view the loyalty, Ultra Sabers has earned, all over the forum and YouTube. Well done Ultra Sabers, and well done Marlena.

Thank you
Maul 565
Logged

tx_tuff
Knight Commander
*

Force Alignment: -1075
Posts: 4020



« Reply #1 on: October 26, 2017, 07:17:02 PM »

"Slow hand clap "
Logged

Ceneric
Knight Lance Corporal
*

Force Alignment: 42
Posts: 57


Jedi Knight


« Reply #2 on: October 26, 2017, 09:58:12 PM »

I will second the OPs comment. Marlena is AWESOME!!! Made buying my first and second sabers very easy. Reviews will be coming once I get over this cough and cold. I promise.
Logged



"In my experience there is no such thing as luck."

My Sabers:
Sentinel LE V4 AB (no sound)
Graflex CE Diamond AB
Chosen One CE Diamond BR

"Leave light side points for me.....you will."

TheDutchman
Knight Commander
*

Force Alignment: 1106
Posts: 4131


Avatar courtesy of For Tyeth


« Reply #3 on: October 26, 2017, 10:05:55 PM »

I am inclined to agree: I have had nothing but positive experiences whenever an issue arose and Marlena always took care of it.
Logged

Sig courtesy of DarthScrub

Cataphract Triarch of the Vhal'Dan

My sabers:Zearic's Aldrnari, Archon v3 (modded w/ activation box) w/Obsidian, AS; Zearic's shoto, Apprentice v4 w/Obsidian, AS; Graflex SE w/Obsidian, GB; Archon v3 (modded w/ activation box) w/Obsidian, CG; Dark Sentinel v4 w/Obsidian, BR; Sentinel LE v4 w/Obsidian, GB; Initiate v5 w/Obsidian, AS; Sentinel LE v4 stunt, EG; Aeon LE v4 stunt, FO; Dominix v4 stunt, BR; Aeon v3 stunt, SY

BatMike90
Knight Commander
*

Force Alignment: -793
Posts: 2736


Dark (Knight) Side Points.


« Reply #4 on: October 26, 2017, 10:26:10 PM »

I will join tx_tuff in the slow hand clap.

Marlena is by far my favorite and goes way out of her way for me. If there isn't an Employee of the Month at Ultrasabers HQ, Marlena should be the first!
Logged

Arsenel:
RGBW DIAMOND: Archon v3.1 / Dominicide / Graflex SE /  Guardian
V4 SOUND : Dark Prophecy v3 (x2) / Emperor's Hand
STUNT: Aeon v4 / Bellicose / Dark Apprentice v4 (x2) / Dark Prophecy v3 (x2) / Phantom Initiate V4 / Prophecy v3 / Renegade LE / Scorpion (x2)
Star Wars Cosplay Alias:
Merik Wolfe (Jedi Knight) / Darth Marcotus (Sith Warrior)
BatMike90's Soundfonts

Lord Sidious
Knight Commander
*

Force Alignment: -644
Posts: 1385



« Reply #5 on: October 27, 2017, 12:48:37 AM »

I have also communicated with Marlena. She is one of the finest CRS I have come across, ever kind and patient.
Logged


Isola815
Knight Commander
*

Force Alignment: 594
Posts: 1214


"Most Redacted"


« Reply #6 on: October 27, 2017, 01:49:16 AM »

There is only one way to sum up Marlena:


Logged

Taegin Roan
Knight Commander
*

Force Alignment: 2066
Posts: 6245


Lord of the Force


« Reply #7 on: October 27, 2017, 02:16:29 AM »

Welcome. Marlena is indeed a great help. I have asked her questions on multiple occasions, and she has always tried to help. If you have any questions, feel free to ask. The only thing we ask is that you first use the Search Function (picture with magnifying glass) to make sure the question has not already been asked and answered. If you cannot find what you are looking for, ask away. Someone will quickly be along to help (possibly even Marlena Wink).

Again, welcome.
Logged

"I am the Outcast's Shadow" - Taegin Roan
"Confronting fear is the Destiny of a Jedi" - Luke Skywalker
"So this is how liberty dies: with thunderous applause." - Padmé Amidala

TheDutchman
Knight Commander
*

Force Alignment: 1106
Posts: 4131


Avatar courtesy of For Tyeth


« Reply #8 on: October 27, 2017, 02:17:57 AM »

There is only one way to sum up Marlena:



LOL point for you Isola  Cheesy
Logged

Sig courtesy of DarthScrub

Cataphract Triarch of the Vhal'Dan

My sabers:Zearic's Aldrnari, Archon v3 (modded w/ activation box) w/Obsidian, AS; Zearic's shoto, Apprentice v4 w/Obsidian, AS; Graflex SE w/Obsidian, GB; Archon v3 (modded w/ activation box) w/Obsidian, CG; Dark Sentinel v4 w/Obsidian, BR; Sentinel LE v4 w/Obsidian, GB; Initiate v5 w/Obsidian, AS; Sentinel LE v4 stunt, EG; Aeon LE v4 stunt, FO; Dominix v4 stunt, BR; Aeon v3 stunt, SY

Therion Jinn
Knight Commander
*

Force Alignment: -1426
Posts: 4429


May The Force Serve You Well


« Reply #9 on: October 27, 2017, 02:36:04 AM »

Have to admit that I haven't needed to work with customer service at US, but I've heard a lot of good things about them.

Welcome to the forums, DM565

Logged


bigBear
Council Elder of Shenanigans
Knight Commander
*

Force Alignment: 1538
Posts: 3486


a true warrior fights to protect


WWW
« Reply #10 on: October 27, 2017, 04:15:18 AM »

welcome to the forum. and yes, she is one of the best by far.....and also on the forum.
Logged

who's scruffy looking?
own: Dominix V4 GB, Sentinel V4 sunrider's, Aprentice LE V4 VA X2 (staff). Liberator SY, dark SI AB, dark initiate LE CG, dark initiate BR, dark apprentice LE AS and FO stunts. dark Sentinel LE in FO OB lite sound Malice w/ V4 sound, Emerald. Crimson curved Reaper AS OB lite. Diamond Raven, Chosen One V4 sound, emerald, Consular CG, V4 sound.

Lord Raváge
Knight Commander
*

Force Alignment: -1453
Posts: 2068


Ki tsimsima tuti mazo Galactic, Nu qorit dudnims!


WWW
« Reply #11 on: October 27, 2017, 04:50:27 AM »

Labintias sulig tave Jen' Garthaz iv SoCal, bustas iv tave Tsis!!! Cool
(Greetings from the Dark Side of SoCal, domicile of the Sith)

Zhelosa kia tu'iea kitok addiction! Grin
(Welcome to your new addiction!)

Galez Akuyi Buti Su J'us!
(May The Force Be With You!)
Logged


James Casey
Forum Watchman
Knight Commander
*

Force Alignment: 1510
Posts: 5981



« Reply #12 on: October 29, 2017, 05:09:51 PM »

Pleased to hear people are having good experiences. US do seem to go out of their way to keep customers happy Smiley
Logged



"I'll split this world open and tear down the sky before I let him come to even the slightest harm."

DiZziMage
Knight Lance Corporal
*

Force Alignment: -61
Posts: 45


“In the midst of chaos, there is also opportunity”


« Reply #13 on: October 30, 2017, 12:18:38 AM »

She is outstanding!  answers any and all questions!!
Logged

Sabers Owned:

ELECTRUM WIND (SY)
DARK INITIATE LE V4 (VA)
DOMINIX V3 (FO)

Dauntless Seven
Lady of the Sage Order
Knight Commander
*

Force Alignment: 2037
Posts: 5444



« Reply #14 on: August 02, 2018, 03:11:49 AM »

Once again Marlena also known to the Forum as PrincessKnowItAll has helped me with an upcoming sabers purchase.  Also want to thank her for facilitating a missing item being sent to me from a previous order.

Ultrasabers has a wonderful dedicated customer support staff !!  Smiley

thanks and appreciation point  Cheesy
Logged

Pages: [1] 2   Go Up
Send this topic | Print
Jump to: