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Author Topic: Meet the Moderators!  (Read 17155 times)
Infinit01
Defender of the Forumverse
SaberForum.Com Moderator
Knight Commander
OVER 9000!!
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Force Alignment: 2533
Posts: 14903


Grey Assassin


« Reply #75 on: March 02, 2020, 05:35:53 AM »

Thank you all for making this forum the best there was, the best there is, and the best there ever will be. #ultrasabersforlife #thisistheway

Yes, thanks Mando. - points coming your way
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Aremac
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Posts: 2


« Reply #76 on: April 23, 2020, 07:51:01 AM »

Well Thank you Master. I am very new - my Manticore hasn't even arrived yet. Very excited to become a part of this elite group and begin my learning experience. Guess I need to find or create an Avatar next, eh?
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Infinit01
Defender of the Forumverse
SaberForum.Com Moderator
Knight Commander
OVER 9000!!
*****

Force Alignment: 2533
Posts: 14903


Grey Assassin


« Reply #77 on: April 23, 2020, 08:13:15 AM »

Welcome, Aremac!
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Bo-Katano
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"Hello there" - Obi-Wan Kenobi ㋛


WWW
« Reply #78 on: May 21, 2020, 03:27:47 AM »

Hello! I am new to the Saber forums and i was just wondering if i was allowed to upload a Unboxing and review of my Ultrasabers Graflex CE when i eventually receive it?
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Cyclops942
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Posts: 2428


ASU Quidditch -- Brooms up!


« Reply #79 on: May 21, 2020, 06:44:32 AM »

Hello! I am new to the Saber forums and i was just wondering if i was allowed to upload a Unboxing and review of my Ultrasabers Graflex CE when i eventually receive it?
Hi!

Take a peek around, and you’ll notice that not only are you allowed to do that, you are actually ENCOURAGED to do so!  You’ll also find the right sub-forum to put it in, and you’ll learn a lot about the community here, too.

Welcome!
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Aeon LE v3 in Consular Green
Initiate v2 in Fire Orange
Initiate v2 in Arctic Blue
Dark Apprentice LE v5 in Adegan Silver
Azure Fallen (Diamond) in Dark Violet Amethyst
Frankensaber (Diamond) in Sentinel Yellow fading to Consular Green, with Guardian Blue FoC

Light Side points preferred, when warranted

Lordkukuface
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« Reply #80 on: September 08, 2020, 05:07:51 PM »

Hi All - ordered and received my first ultra saber (Chosen One CE) earlier this year and I love it.  I’ve placed my second order on 7/28 which includes a gift for my son’s birthday, but have not received any updates since the original order confirmation email.  I’ve sent several emails to the info@ email address to inquire but have not received any responses.  Obviously I understand COVID impacts, etc. I just would like to get an idea of the ETA.  Any suggestions for how to get in touch with the company would be greatly appreciated (running out of time to my son’s birthday in a couple weeks!!)

Thanks in advance!!


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Cyclops942
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Force Alignment: 403
Posts: 2428


ASU Quidditch -- Brooms up!


« Reply #81 on: September 08, 2020, 05:21:15 PM »

This is a group of UltraSabers customers and fans, not a way to reach UltraSabers customer service.  Nobody here works for UltraSabers.  We can give advice, but we can’t provide specific information about your order because we don’t have access to any of that information.

ORDINARILY, you would probably have your saber in your hand already, because their turnaround time was typically 1-2 weeks.  Lots of us old-timers have that as our default experience with UltraSabers.  HOWEVER... in early December of last year, thanks to all the fan excitement surrounding the last Star Wars movie, a new Star Wars TV show that apparently should have been titled “Baby Yoda” instead, the release of a new Star Wars video game, the Christmas gift-giving season, and a winter sales promotion, they began to have so many orders that they fell behind.  In January, there started to be issues with parts and components, because of the COVID-19 issues in China, where some of the electronic parts are manufactured, and they fell a little more behind.  In February, the fallout from COVID-19 started to have effects here in the United States, and some of their more-local parts suppliers fell behind, not just the ones in China.  As time progressed, and as social-distancing measures needed to be put into effect in the workplace (causing more than the usual scheduling issues of getting the right technician, the right saber, the right parts, and the right tools all at the right workstation at the right time, multiplied across the multiple suppliers used), the backlog continued.  On May 25, they lost all their emails prior to that date, and that has caused its own issues.  They have staff working 24x7 trying to catch up from the backlog, and some progress is being made, but they are nowhere near back to normal yet.

Their overall delivery times have slipped quite a bit; although some folks still get their sabers in a week or two, some sabers take three or four weeks, and some take eight weeks or longer.  Note that the orders are NOT worked in a First-In-First-Out queue order; there are too many dependencies on various parts, technician skill sets, machine/workstation availability, and Lord-only-knows what else for that to be even close to efficient.  There have been entire books— heck, entire college courses— written on efficient manufacturing-process scheduling, so there’s no way I can give a full explanation here; just know that it’s very complicated.

The response times on the customer service emails have slipped quite a bit, too.  All I can say is to keep sending POLITE emails to info@ultrasabers.com with your order number in the subject line, but I wouldn’t send an email every day; that will just clog up the Inbox and make it harder to find the emails that need an answer other than “Yes, we have your order, and it’s in the processing queue, but I can’t tell you when it will ship, because we are waiting on <fill_in_the_blank>.”  There’s nothing wrong with wanting an update, because you have sent them your money; just understand that right now, getting an update, or your saber, is going to take longer than normal, and longer than any of us would like.
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Aeon LE v3 in Consular Green
Initiate v2 in Fire Orange
Initiate v2 in Arctic Blue
Dark Apprentice LE v5 in Adegan Silver
Azure Fallen (Diamond) in Dark Violet Amethyst
Frankensaber (Diamond) in Sentinel Yellow fading to Consular Green, with Guardian Blue FoC

Light Side points preferred, when warranted

Lordkukuface
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« Reply #82 on: September 09, 2020, 10:44:52 AM »

Thanks Cyclops942- the backstory of the challenges they are facing does explain a lot and it makes sense that things are anything but typical.  I’ll keep following up!


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