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Author Topic: Difficulty logging in to to the new site  (Read 1263 times)
DizB
Knight Sergeant
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Force Alignment: 49
Posts: 88



« on: May 03, 2018, 06:34:11 AM »

Is Anyone having issues logging in to the new site? I keep getting an incorrect password error.  Trying to check my account for order status and it keeps failing.
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Goldldr
Knight Officer
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Force Alignment: 26
Posts: 137


« Reply #1 on: May 03, 2018, 06:45:48 AM »

I had to change my password.  I believe they made password requirements more restrictive.  My concern is that I can see most of my old orders but not the one I made in April in my history.  I also lost all my reward points and wishlist.  I was saving up reward points so I find that frustrating.  I can rebuild my wishlist.
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DizB
Knight Sergeant
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Force Alignment: 49
Posts: 88



« Reply #2 on: May 03, 2018, 07:17:17 AM »

Wow.  Bit it always seems there a snag somewhere no matter how big or small the update.  Hopefully the rewards points get fixed.  We went on a buying binge the last two months and are looking forward to using them next time there is a good sale.  Guess we will wait and see.  In the meantime I'll try changing my password.  Figures, just as I was able to remember this one on the first try ...
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Taegin Roan
Knight Commander
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Force Alignment: 1933
Posts: 5768


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« Reply #3 on: May 03, 2018, 11:11:44 AM »

I hope they are somehow able to get the points back. I didn't have a ton, but I wanted to use them to get me some more blades and stuff.
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Racona Nova
Knight of the Obsidian Order
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Posts: 4714


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« Reply #4 on: May 03, 2018, 11:52:12 AM »

Just had a chat with Holly regarding the login issues. She says website migrations isn't completed yet, and they hope to make the Order History available again in 2-3 business days when migration is complete. She couldn't tell me anything definite on the Reward Points or Wishlist issue, though. But if you want to check an order status, they can still do that with your order #.
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Gar-Wi Musan
Knight Major
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Force Alignment: 103
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« Reply #5 on: May 03, 2018, 05:58:31 PM »

 I didn't realize there was a new site since i haven't had any money to spend. I just checked though and I can't log in. Lame.
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DizB
Knight Sergeant
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Force Alignment: 49
Posts: 88



« Reply #6 on: May 03, 2018, 06:05:31 PM »

I exchanged e-mails with Marlena today and she confirmed that order history is till there just not re-populated to th new site yet.  Even old me my current (and accurate) points value.  Patience, I must remember patience is my friend. 
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Therion Jinn
Knight Commander
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Force Alignment: -1388
Posts: 4330


May The Force Serve You Well


« Reply #7 on: May 03, 2018, 07:54:19 PM »

Like some above, I had to reset my password
Points are an old total, and my wishlist is completely gone.
Oh, well, I can fill that back up easily enough
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