A note concerning some of the rumors flying around...

[DarthSean]

Ultra I am relatively new to the saber world but not the Star Wars universe
I am pleased that you have taken the high road and let the courts do the talking I say may they rot in hell for breaking contracts and starting a propaganda war on the internet.
that just shows they are desperate and cant win in a court of law.
I say let our sabers cut them down like the tool they were ment to be and as always the Sith shall prevail lol

[Ultra]

I don't know how to say this without getting in trouble, I fear I'm walking on eggshells already.

It's a fair question, no need to worry. Without getting into too much detail, let's just say in the last 5 years the  issues that spawned this thread have been resolved to our satisfaction.  Not everyone is happy about the way things panned out, of course, but we have adapted. That is the order of things, so we'ved moved on.

-Ultra
Victory is Life!

[Darth Justicar]

"Victory is life"?  I think Enabran Tain wants a word with you for that...

::thread derail mode over::

[JediApprenticeChris37]

I been a member of this forum over three months now and I have not had a problem with anyone on the forum or on the Ultrasabers website at all

I enjoy the website and I love the three sabers I got from them and they came quick in the mail everything

if people have a problem with Ultrasabers service and this forum they need to look some were else

because they have full time customer in this jedi  and will be order sabers in the  far future

[Darth Blightus]

ultra, you have the full support of everyone on this thread (this whole forum even)
these rumors are but empty words that i hope will be put an end to.
i have bought 2 sabers  from US and theres nothing else like them. your service staff is 100% helpful and this forum is filled with awesome jedi, grey/dark jedi, and sith alike.
bottom line: Im an Ultrasabers customer for life (even if i cant buy all the time)
ill make sure everyone I know, knows of your company

[Zren Tobas]

Yup. Ultra for life =]

[grinchsama]

No complaints here.  I've been happy with my orders.  Keep up the great work.  Do what you must for your business and reputation.  'Nuff said (or rather, stated).

[Genthen Thana]

Just donated $548.00 to support the Ultrasabers campaign fund earlier today.  I mean on purchasing a second light saber.

[Darth Logos]

Just donated $548.00 to support the Ultrasabers campaign fund earlier today.  I mean on purchasing a second light saber.

I think the word you were looking for was "traded" not "donated".

[Rathayatra]

I am still relatively new to this website and it's community. Heck, I haven't even gotten my first lightsaber yet (it's in the mail though) but I have browsed the forums extensively for pictures, reviews, advice, etc.

Other than what has been said in this thread, I have no idea what is going on. And frankly, it doesn't really concern me.

All I know is that this company and the community that has grown to support it have an outstanding relationship, at a level which is rarely seen nowadays. I have read through so many cases of complications, minor details, custom ideas, and odd requests and even if an employee does not respond right away with answers, the community itself is more than willing to step up and lend a hand. A good company leads to a good community. We can only dream that more companies follow the example of ultrasabers.

Regardless of when I get my first saber, I know I'll be ordering from you guys again.

         two well put statements. --- i have ordered 2 sabers -- the forums are great and i am glad to be part of this community. thanks , Rath

[Duff Man]

I thought this thread was locked Years ago??

[Dino27]

Am I necro posting? I hope not. Also, if this is in breach of the rules or is just frowned upon, please let me know. I'm not trying to make trouble. I love US!

I know it's been years, but I just came to the forums and want to share my two cents.

I can't speak to the font thing, because I don't know. All I've heard is hearsay, and the first post in this thread. 

I can't speak to the supposed customer service issues because my friends and I, who have roughly ten US sabers between us, have never NEEDED customer service to fix a problem, because we've never HAD a problem. (I admit, we only spar lightly/moderately, and that only rarely.) I will say that a question about product availability I emailed to US earlier this year was answered very quickly, professionally, and politely.

I can't speak to other rumors, because they're just that, only RUMORS.

And while I'm no engineer or saber expert, I CAN speak a little bit to the "supposed problems" with US saber construction. If you believe the bad-mouthing on the internet, you might think that US products are somehow of "low quality" or "likely to fail, if they work at all." That just isn't true from everything I've ever seen. I almost did believe those little fairy-tales. Fortunately a friend of mine went ahead and bought one, and a grab-bag saber for me. And then he and his friends bought more.

Again, neither I nor the people I know who own US sabers have had a SINGLE issue across roughly ten sabers, ranging from grab-bag stunt sabers, to a 4 channel Emerald with sound, some of them owned for maybe a year or so.
If there's some sort of "problem" with US designs, and you have to be "lucky" to get a "good" US, then we must all be EXTREMELY lucky. Oh wait... it's the internet and people tell all kinds of untruths on the internet.

I'm glad I was lucky enough to receive an US as a gift, and I intend to buy a lot more; you know, just to make sure that the supposed problems don't REALLY exist. It's my duty as a SW fan to get all those "defective" sabers off the streets before other people can buy them first and enjoy them.... I mean, be disappointed in how great they are.... Yes. That's what I meant. 



From everything I have personally observed, or heard from people I know and trust, UltraSabers are good-looking, durable, functional, great,workhorse sabers for less money than what the other guys charge. (Pssst.) Now please help me. I have a serious problem. I love these things and I can't stop wanting more of them! They're calling to me....


*Happily ignites and swings 100% problem free Aeon, thinking about which sabers to get next.*
(Insert legal gibberish about me just being a novice saber fan who doesn't work for any saber company)

[Pantherdan]

I think I finally saw one of (if not THE one) Youtube videos where an Ultrasber customer was unsatisfied and talked about his experience. He spent a lot of time complaining about the Ultrasaber quality and the problems he has had and comparing it to another saber company.

I have ordered an Ultrasaber Dark Sentinel LE V4 (and it hasnt come in yet) so I really dont have any personal experience about the subject of this thread yet, but I have to simply say: "Hey man,  sh*t happens." I know the most highly rated, best made and most resilient products in the world still have defects and failures. I also know customer service can also be a bad experience based on the customer's actions and attitude, not just the companies customer service associates. A customer service representative does not know the person on the line and HAS to assume it's a simple error. The rep starts simple and then escalates. He is not calling you an idiot, he just doesn't know if you are a Mechanical Engineer with a minor in Star Wars or whatever, he just has to start simple in case you made a simple mistake (like we all sometimes do).

I will assume the best of a company and do not take the word of the vocal minority. My choice was based on several carefully studied points. I registered with Ultrasabers several months ago and then did a LOT of research (comparing pricing, appearance, quality, reading testimonials, watching Youtube videos to determine durability and quality, studying the versatility and interchangability, etc.) before purchasing my very first saber.

I know people that refuse to drive or buy a Toyota Camry, despite the proven superior quality. What can you do? People like that exist.

[ljamieson]

Drama seems to go hand in hand with breathing sorry to say. I've been reading his rants for a couple of years now. I don't know him from a hole in the ground. I did reply to him in a forum once. I think I said something to the effect of " If you created something as an employee, or under contract of a company and leave, that creation is still the intellectual property of the company and not yours" I think I added a "Move on dude" to it, I was promptly ban from that forum 

In the words of a very wise Jedi Master "Whatever" 

[Iram]

Drama seems to go hand in hand with breathing sorry to say. I've been reading his rants for a couple of years now. I don't know him from a hole in the ground. I did reply to him in a forum once. I think I said something to the effect of " If you created something as an employee, or under contract of a company and leave, that creation is still the intellectual property of the company and not yours" I think I added a "Move on dude" to it, I was promptly ban from that forum 

In the words of a very wise Jedi Master "Whatever" 

Points for getting banned