A note concerning some of the rumors flying around...

[ljamieson]

Points for getting banned 

LOL

[Kailthir]

Although I am officially new to the forums (been looking and reading them for years) I have noticed a trend here at US... a community of saber enthuisists that actually help one another, rather than go on rants about us vs them crap. Some people that post are affiliated with US and some not, but they ALL ban together and help those in need. Wither it be opinions, information, or an actual saber issues etc... even if those saber issues are not a US saber. That says a lot about the company and its community.

This is what I deem makes a great company. Not the a$$ kissing posts in "other forums" but true honest discussion and resolution. Someone once said the proof is in the pudding... well in my experience the proof is right here in US. I first started in the hobby by building my own saber from "another company". Bought the parts and made it here at home. Of course as you can guess it has no sound cause I am not confident enough as an electrical engineer lol. So I finally decided to look into buying two professionally made sabers for my daughters wedding (she really loves dueling with me since she was a kid) .

Sure I could have went with any company, spent thousands of $$$ for the top of the line saber that does everything from FoC to making coffee. But I needed two sabers that were reasonably priced and had tons of features, the best bang for the buck (weddings are expensive lol). In my search I have found a few truths...

1. US gives you more than what you pay for. Option upon option upon option (insert nerdgasim here) for a price that does not cripple your wallet, and force you file to for bankruptcy.
2. Fast serviced with a smile. I ordered Friday nite and it shipped Sunday afternoon. A weekend. No wait for a week day to process my order. Awesome
3. There was a slight conflict with the color and lighted av switch and electronics etc. (hence the reason I did not do it myself lol) US contacted me promptly and I called them. Don't remember the females name but she was very nice and knowledgable when explaining the issue and answered all my questions and rectified the issue rather fast (it was actually a simple issues come to find out) US could have sent the sabers as is and let me figure it out, and they would have been in the right. But they identified a possible issue that would have led to an fustrated customer and reached out to fix it before it became a problem. I call that Ultimate Customer Service, or UCS for short. If I could give that lady a few light side points I would lol.
4. US community seem to really care about it's product, the customers, and the saber industry in particular. When a company can harbor that much positive passion, one truly knows that they have found a diamond in the ruff.

So sum it all up... US has in my opinion the best UCS that I have come across, a community that goes out of it way to help those in need, and the best bang for your buck with more options. Which makes for a quality product and company. Thank you US for being the company you are, and making my purchace a positive experience.

This is my 2 credit worth, your experience my differ. May the Saber be with you, ..always.

[Grey_Jedi]

I think 99.9999% of the people on this forum would not believe in rumors that belittle US. Anyone agree?

[Racona Nova]

I think 99.9999% of the people on this forum would not believe in rumors that belittle US. Anyone agree?

Here, here!

[Faith Caine]

Agreed, hence why Marlena now has something useful that I sent as a thank you for such quality customer service.

[Lord Bladewraith]

I think 99.9999% of the people on this forum would not believe in rumors that belittle US. Anyone agree?

Any rumors like that just make me angry, and when I have the chance will defend their reputation and product. In fact, the effect those rumor-mongers want their stooooopid propaganda to have actually has the opposite effect on me, and I respect Ultra Sabers even more, resulting in more purchases.

[Faith Caine]

Any rumors like that just make me angry, and when I have the chance will defend their reputation and product. In fact, the effect those rumor-mongers want their stooooopid propaganda to have actually has the opposite effect on me, and I respect Ultra Sabers even more, resulting in more purchases.

I whole heartedly agree LB. They think they're ruining US when in fact they are actually HELPING US drum up more business. The two sabers I have won't be my last ones, next year I'll get maybe two more. Have to think of my bills and rent first.

[Pwelker1185]

I would like to say that even though I have not personally dealt with your technical department or customer service department, because I have not purchased from you guys yet. I will say all I did was send an email a very open email to your company to say how great you were and I got a response back within a week. Now to me something like that coming from any kind of business is fantastic Showmanship and personalization of a company. I have not bought anything from them yet and yet being my keyword, I plan on it when I have the money. I do not understand why people have to blast something that they do not know about all over the internet. I do not doubt in any way anything that has transpired beyond from what you've said. I think this is a great company and you guys have a very Personal Touch great customer service great customer skills everything and I love every bit of it and I cannot wait to be able to do business with you. You will be the only company I ever buy Real Deal lightsabers from. I think everybody out there that has nothing else better to do then to talk about what they don't know about needs to stop. Like he said it's a business and businesses do not deal with these types of things on the internet ultrasabers have done some great things from what i read and they offer a lot of deals and a lot of technical support. They offer any kind of help, questions, anything that you need.

[JedahKnight]

This is why people choose ultrsabers, well this and there sexy ass sabers.

[Grey Jedi Sam Adam]

Hey there Ultrasabers!
I am a loyal believer and user of your sabers. Ever since I first discovered Ultrasabers almost 2 years ago, I have yet to find another company that provides the kind of satisfaction in a product that I get and quite frankly crave when it comes to the art of lightsaber weilding, as I do with my Ultrasaber. Nothing compares to the fine craftsmanship that is evident from the moment these sabers are removed from their delicate packaging sent with the utmost care. It is truly disheartening to see and read some of the garbage that is posted out there about Ultrasabers. When I purchased my very first Ultrasaber (Aeon LE V4 with Obsedian v3 premium sound in Consular Green) it was love at first sight! So much that I brought it to the attention of one of my best friends who in return, went and ordered her very own "two" Ultrasabers  (both of them Manticores with Emerald drivers and Obsedian V4 premium sound). There was an issue with the LED lighting not working and choppy sound on one of them. When Ultrasabers customer service was contacted, they took care of the issue and made sure my friend was back to weilding her two sabers in less than 2 weeks (including shipping there and back). Folks, this is testament to the kind of company Ultrasabers is! So I leave you with some advice to when you are ready to make that ultimate lightsaber purchase. There is no question......ULTRASABERS, ULTRASABERS, ULTRASABERS!!!

[nathanielreykun]

I knew all the nasty allegations I had heard didn't line up with the Ultrasabers I know and love and have gotten friends to know and love. ❤

[Edon Bluewolf]

So far the customer service responses I have received via email have been prompt, professional, and very informative.  Can't wait until my backorder is shipped so I can post a video review my first saber.

[obliviondoll]

So far the customer service responses I have received via email have been prompt, professional, and very informative.  Can't wait until my backorder is shipped so I can post a video review my first saber.

My first saber just shipped (hasn't arrived yet, though), and I'm in a similar place to you - customer service so far has been excellent.

[Wolf8105]

A friend of mine ordered three sabers one with a custom color and was helped very quickly with that. Plus he was super satisfied when they came in. I aso bought a saber and ran into a small snag on my order but within 24 hours the issue was relived and my saber was shipped. US has some of the best and quickest customer service I've dealt with.

[Sifu Hei Long]

I have bought 8 sabers, 5 of them  with sound, in the last 3 months from UltraSabers.  I purchased from them because my research showed they had the best products for the best price and the customer service has been second to none!  I can afford more expensive sabers and do, but I want to have confidence in what I'm buying and not just buy a showpiece that I'm afraid to use.  Now I have the sabers I like and  they are not only beautiful and sound great, but can take a beating and keep on working day after day.  I'm definitely a permanent UltraSabers customer from now on.