First off, I dont know much about Ultrasaber staff.
Two, I have only corresponded with Mr Emory regarding my purchases and nobody else from Ultrasabers. Hence my first point.
I would like to say that I respect Ultrasabers and the staff, more to Mr Emory.
For my first purchase, I went with the deal of the day. An Aeon LE v3 saber and a random grab bag saber.
Note: Aeon LE v3 saber is for my friend as a gift. Grab bag saber is for myself to see how good Ultrasabers sabers are.
Result: Its great!
Note:
Not sure if I can post this, but if its not allowed. Moderators please kindly delete and pm me to let me know that it isnt allowed!
Next up...
Ultrasabers has this promotion. 10% off and Freeinitiate if you guys remember.
I applied 10% off and my 2 sabers cost went below 350usd, thus not valid for Freeinitiate.
I took out the 10% Off and it went back and over 350 usd, thus qualifying for Freeinitiate. I keyed in Freeinitiate.
Order was delivered to my house. To my horror, It contains my purchase (Aeon and Grab bag). But no sight of the initiate.
I immediately emailed Mr Emory and he replied almost immediately and he was shocked to find out that they missed out on the free initiate on my order when the invoice read -> 2. Free initiate.
He took a while to reply me back (presumably to discuss with someone on my order and that it was missing the free initiate.
This point of time, when Mr Emory didnt reply back, I was disappointed. I was a lurker of Ultrasabers, TCSS, SF and such to see which company should deserve the right to earn my money.
I looked at TCSS, pretty much household stuff that I could find (Due to tutorials on the internet). I looked at SF and the reviews. Quality and such. SF and US were top of my list.
But wait, Mr Emory hasnt replied! I went lurking around to find where I could email another person to ask.
And just at that moment when I was disappointed that it seems that it didnt go anywhere with my order. Mr Emory replied.
He said that he was shocked and he wanted to rectify this oversight by offering me a deal I couldnt pass up. And the fact that a saber that I wanted is in the "Deal of the day" made the decision simple.
I purchased once more and I requested Mr Emory to attach photos of my latest order if they included the deal and my Dominix purchase.
It was in the order and although they made some changes (FoC changed to blue instead of VA), i was quite happy
In business, you have no need to do things to make your new customers (Or recurring customers) happy.
But Mr Emory and Ultrasabers did and I am glad that I chose US as my choice company for my 1st combat lightsabers.
Cheers to you guys at Ultrasabers!
You guys now have 1 more loyal customer in your database
**** If you need proof, look no further than after the end of this line.***