A note concerning some of the rumors flying around...

[Infinit01]

I'm new to US; however, the time that I've spent with them asking questions and whatnot have been beyond pleasant.  I based critics and reviews on my own and not on others since there are people who, no matter what you do to try and please them, they won't be happy and will complain.  US is my go-to saber smith for all of my needs and wants.   

[MNewell1]

I am very pleased with US.  I was first introduced to them through my nephews, who brought their ultrasabers over to play.  Really liked the quality and the ability to duel with the sabers.

Became a customer this summer, buying a Crimson Scorpion with Lite Sound, and won a stunt Aeon v4 in the raffle!

Already scoping out my next purchase!

[Infinit01]

Even if I didn't win in the raffle, I would still give US a great review since my experience with them have never been below amazing.  With that said, during my time with Emory and getting my grand prizes built, I was supposed to build my sabers and send him the list of upgrades and configuration.  He gave it about a week and didn't hear from me so sent a final edit email which I responded with my builds.  (Back story: I was out sick for about a week and forgotten about my build).  He responded that he'll get it taken cared of and both sabers including my entry one was shipped out the next day.  I received them the day after.  Take about customer service!  Thank you Emory and Ultrasabers once again for your attention to detail and customer service!

[Edon Bluewolf]

That's a great story Infinit but seriously, you forgot about your grand prize builds??!!, you must have been REAALLY sick!

[scifidude79]

I've never had anything but good service from Ultrasabers. That's why I've been ordering for over 2 years. I've shopped some "other guys" and not found better prices or faster building and shipping. Heck, some take more than a week just to take an empty hilt off the shelf, wrap it and ship it. Not Ultrasabers. Empties usually go out the same day, maybe the next and full sabers go out about that quickly too. On the rare occasions where I've contacted US customer service, I've gotten an e-mail back that day or the next, and a quick resolution to issues. Seriously, there's nobody better than Marlena when it comes to customer service.

So, yeah, rumors are one thing. But, until you experience something yourself, it's just hearsay.

[lvarre911]

I can easily say, although I'm new to Ultrasabers, that I truly feel OBJECTIVELY that US provides the best variety and customization at the best prices. It's a pretty simple formula. Provide a unique product that a lot of folks want, provide it at a decent price and have decent customer service. In every business, for every positive experience, there will be a negative experience, and that's just life. Get over it, I guess. But, consistently, it appears that US performs efficiently more than not. I look forward to purchasing my first saber from Ultrasabers...Lou

[JdiKnhtJMH]

I was wondering, and this is more of a moderation question: Would it be possible to change or unpin this topic? It kind of harkens to drama and unpleasantness, and implies that there are uncool rumors flying around about Ultrasabers, which I havent heard in some time. Not since the Dark times, the Empire

[scifidude79]

I'd imagine if he wanted it unpinned, forum admin Ultra would do it himself. He's still active on the forum, naturally. He probably likes to keep it there because there are still people with biased opinions of this company who have never ordered anything from it, they're just going by some stuff on social media or YouTube, which still exists. (I hate when that crap pops up in my suggestions on YouTube)

[Edon Bluewolf]

Just today I did my weekly check of all my sabers and other than drained batteries on my diamond one, all my US sabers are rock solid in reliability.  The ones from the other guys all start having issues if not tended to constantly which is annoying.  It is weird sometimes they don't want to turn on even if they are charged, and I got to take them apart check the wiring etc (repair as needed) and then eventually they come back to life after cojoling them and doing a kill key mambo.  My US saber are always ready to go as long as I keep the batteries charged in them.

[Infinit01]

From a support stand point, I understand what Ultrasabers go through since I work in IT for my company and most people want support and help as soon as they send a request in. It’s just not how that works, there’s a ticketing system and you’re dropped into a queue if it’s busy and you’ll get helped or your questions answered in a timely fashion.  Most people are impatient and others tend to feel that they’re more important that the next guy.  Ultrasabers has the quickest response I’ve experienced and I dabbled with the other guys as well.  Where Ultrasabers may take a couple days to get back to you when they’re busy, the other guys takes several weeks. When Ultrasabers aren’t as busy, it’s several hours or within the same day.

I typically work about close 100 tickets a week and try to pride myself with a quick response. That’s one of the many reasons why most of the employees use me as a go to for support. With that said, Ultrasabers has the same work ethic and are my go to

[Dark_Lord]

I have never purchased a product from Ultra Sabers...YET.  However, I "window shop" the site almost every day.  Most times a chat box pops up and I let the customer service rep know that I'm just window shopping and drooling over the cool toys I can't yet afford.  Every time they have been as courteous and helpful as anyone could expect them to be.  I look forward to being able to buy either a stunt saber or a saber with the Obsidian Lite sound from Ultra Sabers.

I have watched a video on YouTube where a customer has bashed Ultra Sabers allegedly over a failed LED module that they "refused" to fix properly and I have read "reviews" where Emory was horribly maligned.  All I can go on is what my limited interactions have been with Ultra Sabers.  My limited interactions leaves me unable to fairly judge, so I won't.  I think it's only proper for one to keep one's mouth shut when one is not in possession of ALL the facts in a given matter. I can only state what I've experienced and what I've experienced is friendly, helpful service.

Here's something else I consider:  Every company, no matter how hard they try to deliver a flawless product is occasionally going to have a dud get past them.  This happens in the best of companies with the strictest quality control programs in place, so no company should be totally trashed and disparaged because of an occasional bad apple.  That's not fair.  Not a one of us is flawlessly perfect. Not a one. I'd be willing to wager, based on my limited interactions with Ultra Sabers, that if a customer received a saber that was truly malfunctioning in some way right out of the box and the malfunction WAS NOT DUE TO CUSTOMER TAMPERING, MISUSE OR ABUSE Ultra Sabers would quickly and most happily remedy the issue.  I don't even think they'd expect the customer to pay for return shipping.  I think Ultra Sabers would issue an RMA  and provide shipping on them both ways.

Ultra Sabers know it would be 'game over' if they were producing inferior grade sabers that have a high failure rate and refusing to honor any sort of warranty.

Sadly, I do believe that there are people in the world that would abuse a saber and then claim it was defective once they've torn it up.  Some reasons a lightsaber might be killed by the customer:

They tried to full-contact duel with a mid-grade blade.
They tried to go in look at / alter the electronics without knowing what they were doing and damaged an electrical connection in the process.
They tried to cut down a white oak with their new saber and wrecked it in the process 
They were trying some fancy spins or flourishes and accidentally threw the saber and it hit something at the right spot hard enough to damage the internals.

Also, in this country we should only accept "guilty" when LEGITIMATE, VERIFIABLE EVIDENCE has been presented; not hearsay or innuendo; not internet rumors from unidentifiable sources. 

[Golden Fedora]

I have never purchased a product from Ultra Sabers...YET.  However, I "window shop" the site almost every day.  Most times a chat box pops up and I let the customer service rep know that I'm just window shopping and drooling over the cool toys I can't yet afford.  Every time they have been as courteous and helpful as anyone could expect them to be.  I look forward to being able to buy either a stunt saber or a saber with the Obsidian Lite sound from Ultra Sabers.

I have watched a video on YouTube where a customer has bashed Ultra Sabers allegedly over a failed LED module that they "refused" to fix properly and I have read "reviews" where Emory was horribly maligned.  All I can go on is what my limited interactions have been with Ultra Sabers.  My limited interactions leaves me unable to fairly judge, so I won't.  I think it's only proper for one to keep one's mouth shut when one is not in possession of ALL the facts in a given matter. I can only state what I've experienced and what I've experienced is friendly, helpful service.

Here's something else I consider:  Every company, no matter how hard they try to deliver a flawless product is occasionally going to have a dud get past them.  This happens in the best of companies with the strictest quality control programs in place, so no company should be totally trashed and disparaged because of an occasional bad apple.  That's not fair.  Not a one of us is flawlessly perfect. Not a one. I'd be willing to wager, based on my limited interactions with Ultra Sabers, that if a customer received a saber that was truly malfunctioning in some way right out of the box and the malfunction WAS NOT DUE TO CUSTOMER TAMPERING, MISUSE OR ABUSE Ultra Sabers would quickly and most happily remedy the issue.  I don't even think they'd expect the customer to pay for return shipping.  I think Ultra Sabers would issue an RMA  and provide shipping on them both ways.

Ultra Sabers know it would be 'game over' if they were producing inferior grade sabers that have a high failure rate and refusing to honor any sort of warranty.

Sadly, I do believe that there are people in the world that would abuse a saber and then claim it was defective once they've torn it up.  Some reasons a lightsaber might be killed by the customer:

They tried to full-contact duel with a mid-grade blade.
They tried to go in look at / alter the electronics without knowing what they were doing and damaged an electrical connection in the process.
They tried to cut down a white oak with their new saber and wrecked it in the process 
They were trying some fancy spins or flourishes and accidentally threw the saber and it hit something at the right spot hard enough to damage the internals.

Also, in this country we should only accept "guilty" when LEGITIMATE, VERIFIABLE EVIDENCE has been presented; not hearsay or innuendo; not internet rumors from unidentifiable sources. 

Exactly, that is perfectly stated, and I agree whole-heartedly.

[Therion Jinn]

I haven't been disappointed by Ultrasabers yet, and I've bought NUMEROUS sabers from them.
My only experience buying from the 'other guys' was, well, not so good. But I won't get into the details here

[Dark_Lord]

Exactly, that is perfectly stated, and I agree whole-heartedly.

Thanks.  It is my motto to GIVE the same level of fairness, honesty and understanding as I expect to receive.

[Rashimotosan]

I've been trying to get a custom hilt from one of the other guys for about 2 months now. I email every week and keep getting told their custom shop is closed while they do sabers already in their queue. I guess it's holiday time so I could give them the benefit of the doubt but I also keep getting tidbits of different info as to when they'll get caught up and conflicting info about costs from like 5 different customer service people. And then I have to reexplain to a new person what the last person said. It's infuriating and needless to say a real turn off. I like that US has a small dedicated group of people assisting customers. It makes it easier to followup. TBH I'm on the brink of giving up with the other company. As of right now I got two US sabers in my cart. Just waiting for my Friday check to hit the checkout button. Probably won't have the money for another saber for a long while after that so the other guys missed out on a sale. But hey, I get two sweet new sabers at 15% off so probably worked out for the best.