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Author Topic: Can't get battery pack/speaker/board out of a Fulcrum hilt  (Read 363 times)
Maestro Jones
Knight Lieutenant
*

Force Alignment: 43
Posts: 206



« on: May 10, 2019, 04:49:45 PM »

I gifted my wife my Diamond Prize from the last raffle and got her a Fulcrum.  She loves it but wants to start customizing the settings.  Unfortunately, we cannot get the battery pack/speaker/board out to come out.  I know that sometimes they are hard to get out and need to give them a good shake or whack to get them loose (my Archon 3.1 was pretty tough to get out), but this one won't budge.  There is no gap between the speaker and the inner wall of the hilt.  It looks like it was wedged in there.  I have taken off both parts of the pommel (the silver part and the separate black part) so I know it isn't being held back by that.  It there something I am missing on this hilt? 


EDIT: 
On closer inspection, it looks like it is wedged in the hilt cockeyed, uneven.  I don't want to void the warranty by doing anything I shouldn't.  I have emailed US CS (Marlena) find out what to do, but I would like to find out if there is anything else I can do.
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Household Arsenal:
Mine:
Archon 3.1: TRI CG, Obsidian Lite
Dark Sentinel LE v4: TRI BR, Stunt
Guardian: TRI GB, Obsidian V4
Consular: TRI CG, Obsidian V4
Menace: Diamond
Dominix V3: CG, Stunt
Frankensaber - Stunt, BR
Monarch: Diamond
Dominix LE V5: TRI GB; Obsidian V4

Wife’s:
Graflex SE: TRI GB, Obsidian V4
Fulcrum: CG, Diamond
Lost Gray: SY, Diamond
Dominix V2: BH, Stunt
Initiate V2: GB, Stunt
Aeon V2: VA, Stunt
Spectre: GB, Obsidian V4

Edon Bluewolf
Knight Commander
*

Force Alignment: 1258
Posts: 2489


Light side points please


« Reply #1 on: May 18, 2019, 06:53:34 AM »

Hope customer service has helped you already.  Here is a video from the FAQ section of the US website

<a href="http://www.youtube.com/watch?time_continue=148&amp;v=jaNOtVX5rOU" target="_blank" class="aeva_link bbc_link new_win">http://www.youtube.com/watch?time_continue=148&amp;v=jaNOtVX5rOU</a>
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“Your focus determines your reality.” – Qui-Gon Jinn

Maestro Jones
Knight Lieutenant
*

Force Alignment: 43
Posts: 206



« Reply #2 on: May 18, 2019, 09:39:27 AM »

Yes.  I had to end up pushing it out through the top with a long skewer.  I also sanded down the outer plastic housing of the speaker to make it slide in and out easier.  Now it comes out with a gentle shake.   
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Household Arsenal:
Mine:
Archon 3.1: TRI CG, Obsidian Lite
Dark Sentinel LE v4: TRI BR, Stunt
Guardian: TRI GB, Obsidian V4
Consular: TRI CG, Obsidian V4
Menace: Diamond
Dominix V3: CG, Stunt
Frankensaber - Stunt, BR
Monarch: Diamond
Dominix LE V5: TRI GB; Obsidian V4

Wife’s:
Graflex SE: TRI GB, Obsidian V4
Fulcrum: CG, Diamond
Lost Gray: SY, Diamond
Dominix V2: BH, Stunt
Initiate V2: GB, Stunt
Aeon V2: VA, Stunt
Spectre: GB, Obsidian V4

Edon Bluewolf
Knight Commander
*

Force Alignment: 1258
Posts: 2489


Light side points please


« Reply #3 on: May 22, 2019, 08:10:23 PM »

That's good to hear, and kudos for following up with the resolution as this will probably help someone in the future with the same issue. +1
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“Your focus determines your reality.” – Qui-Gon Jinn

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