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Author Topic: Can't get battery pack/speaker/board out of a Fulcrum hilt  (Read 265 times)
Maestro Jones
Knight Officer
*

Force Alignment: 13
Posts: 114



« on: May 10, 2019, 04:49:45 PM »

I gifted my wife my Diamond Prize from the last raffle and got her a Fulcrum.  She loves it but wants to start customizing the settings.  Unfortunately, we cannot get the battery pack/speaker/board out to come out.  I know that sometimes they are hard to get out and need to give them a good shake or whack to get them loose (my Archon 3.1 was pretty tough to get out), but this one won't budge.  There is no gap between the speaker and the inner wall of the hilt.  It looks like it was wedged in there.  I have taken off both parts of the pommel (the silver part and the separate black part) so I know it isn't being held back by that.  It there something I am missing on this hilt? 


EDIT: 
On closer inspection, it looks like it is wedged in the hilt cockeyed, uneven.  I don't want to void the warranty by doing anything I shouldn't.  I have emailed US CS (Marlena) find out what to do, but I would like to find out if there is anything else I can do.
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Household Saber Arsenal –
Mine:
Archon 3.1 – TRI Consular Green, Obsidian Lite Sound
Dark Sentinel LE v4 – TRI Blazing Red, Stunt Version
Guardian – TRI Guardian Blue, Obsidian V4 Sound
Consular – TRI Consular Green, Obsidian V4 Sound

Wife’s:
Graflex SE – TRI Guardian Blue, Obsidian V4 Sound
Fulcrum – Diamond Configuration

Edon Bluewolf
Knight Commander
*

Force Alignment: 1245
Posts: 2563


Light side points please


« Reply #1 on: May 18, 2019, 06:53:34 AM »

Hope customer service has helped you already.  Here is a video from the FAQ section of the US website

<a href="http://www.youtube.com/watch?time_continue=148&amp;v=jaNOtVX5rOU" target="_blank" class="aeva_link bbc_link new_win">http://www.youtube.com/watch?time_continue=148&amp;v=jaNOtVX5rOU</a>
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“Your focus determines your reality.” – Qui-Gon Jinn

Maestro Jones
Knight Officer
*

Force Alignment: 13
Posts: 114



« Reply #2 on: May 18, 2019, 09:39:27 AM »

Yes.  I had to end up pushing it out through the top with a long skewer.  I also sanded down the outer plastic housing of the speaker to make it slide in and out easier.  Now it comes out with a gentle shake.   
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Household Saber Arsenal –
Mine:
Archon 3.1 – TRI Consular Green, Obsidian Lite Sound
Dark Sentinel LE v4 – TRI Blazing Red, Stunt Version
Guardian – TRI Guardian Blue, Obsidian V4 Sound
Consular – TRI Consular Green, Obsidian V4 Sound

Wife’s:
Graflex SE – TRI Guardian Blue, Obsidian V4 Sound
Fulcrum – Diamond Configuration

Edon Bluewolf
Knight Commander
*

Force Alignment: 1245
Posts: 2563


Light side points please


« Reply #3 on: May 22, 2019, 08:10:23 PM »

That's good to hear, and kudos for following up with the resolution as this will probably help someone in the future with the same issue. +1
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“Your focus determines your reality.” – Qui-Gon Jinn

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