Click here for lightsabers
  • Home
  • Help
  • Login
  • Register
Pages: [1]   Go Down
Author Topic: Ultrasabers Customer Service = 10/10 Thanks Marlena!  (Read 372 times)
Lord Sidious
Knight Commander

Force Alignment: -607
Posts: 1336

« on: May 23, 2019, 12:51:18 PM »

The truth ....

<a href="" target="_blank" class="aeva_link bbc_link new_win"></a>

Knight Commander

Force Alignment: 741
Posts: 3018

Avatar courtesy of For Tyeth

« Reply #1 on: May 23, 2019, 01:23:34 PM »

I can attest that LS is absolutely right concerning Ultrasaber's customer service.  Whenever I've had an issue--not often thankfully and almost exclusively due to the fact that I neglected to include a detail such as my Forumname for the raffle or the exact placement of covertec wheels--Marlena has promptly and professionally responded and rectified said problem.  I cannot emphasize enough just how awesome she is and how she makes me feel as a valued customer.

US has a fan for life, thanks in no small part to Marlena  Smiley

Sig courtesy of DarthScrub

Maenowan Nexu Master of the Vhal'Dan

My sabers:Zearic's Aldrnari, Archon v3 (modded w/ activation box) w/Obsidian, AS; Zearic's shoto, Initiate v5 w/Obsidian, AS; Graflex SE w/Obsidian, GB; Archon v3 (modded w/ activation box) w/Obsidian, CG; Dark Sentinel v4 w/Obsidian, BR; Sentinel LE v4 w/Obsidian, GB; Apprentice v4 w/Obsidian, AS; Sentinel LE v4 stunt, EG; Aeon LE v4 stunt, FO; Dominix v4 stunt, BR; Aeon v3 stunt, SY

Knight Commander

Force Alignment: 122
Posts: 565

« Reply #2 on: May 23, 2019, 03:10:29 PM »



SaberForum.Com Moderator
OVER 9000!!

Force Alignment: 2056
Posts: 10647

Grey Assassin

« Reply #3 on: May 23, 2019, 06:18:36 PM »

I agree, Ultrasabers have always strategized their business plan on not only selling sabers but having returning customers.  I remember a discussion in a thread with Chalion, SFD, Rapine, and Edon, Marlena was browsing through and then emailed me her findings on our question without any of us emailing her.  Then, they listen and pay attention to what we want in sabers and future saber designs and actually produce them for us.  Then there's the shipping time which is insanely fast.  This is their customer service in a nutshell, superior beyond expectation.


Knight Arbiter

Force Alignment: -54
Posts: 285

Droogs don't run...

« Reply #4 on: May 23, 2019, 06:27:40 PM »

Don't forget that there was heavy flooding in their area last week.  They probably didn't get much work done last week because of it.  Just an fyi. That probably has everything to do with the delays.
Ultrasabers and their customers service are second to none!

Knight Aspirant

Force Alignment: 0
Posts: 12

« Reply #5 on: May 30, 2019, 02:29:23 AM »

Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Let’s be honest, there are numerous places to get sabers and ultimately you’ll keep coming back to the ones that offer the total package.....aka good products AND good service.  Wink

Go to the Light Smiley

Edon Bluewolf
Knight Commander

Force Alignment: 1245
Posts: 2563

Light side points please

« Reply #6 on: May 30, 2019, 05:42:59 AM »

She took great care in helping me out with my order changes to improve lead time.  And got it sent out the same day and I received the very next day!

“Your focus determines your reality.” – Qui-Gon Jinn

Zren Tobas
OVER 9000!!

Force Alignment: -1608
Posts: 13336

[Give Light Side Points!] [Give Dark Side Points!]

« Reply #7 on: May 30, 2019, 02:25:58 PM »

When I had to send in my Crimson Savior for a super small fix it was sent back to me in a week if that even, so yeah I agree. The best there is =]

Sabers: Crimson Savior BR, Overlord AB, Shock GB, Archon V2.1 CG, Dark Sentinel LE GB ObSLite!, Dominix V3 LE BR, Sentinel SRD, Dominix V2 FO
Next Sabers: Dominicide BR, Bellicose GB, Dark Dorinian PO
[/url]SW1 by joshgarcia07[/url

Knight Major

Force Alignment: 66
Posts: 391

Light always casts shadow/Darkness defines light!

« Reply #8 on: May 30, 2019, 02:33:45 PM »

I’ve made stupid mistakes when ordering as well, or wanted to add something. And Marlena has always been kind and helpful, going above and beyond in customer service. In terms of building trust and a relationship with customers...that’s everything!

Saber Arsenal:
$75 MB: Liberator GB Stunt Saber
Electrum Wind FO Lite Sound
Chosen One SE BR Lite Sound (Forthcoming)
$75 MB: ? (Forthcoming)
Grab bag saber: ? Fall Raffle 2018 4th prize (Forthcoming)

Most Wanted: Graflex CE, Chosen One CE, Prophecy, Archon 3.1 That would be a good start Smiley

Knight Lieutenant

Force Alignment: 52
Posts: 208

« Reply #9 on: June 11, 2019, 06:45:26 PM »


Proud Owner of:
Graflex CE w/Diamond Controller
Spectre (Black Hilt) w/Diamond Controller
Lost Gray w/Diamond Controller
Guardian w/Emerald and Obsidian v4
Spectre w/Obsidian v4
Archon v3.1 w/Obsidian v4
Consular w/Obsidian v4
Dark Shock w/Obsidian v4
8 additional Mystery Box sabers

Pages: [1]   Go Up
Send this topic | Print
Jump to: