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Author Topic: Ultrasabers Customer Service = 10/10 Thanks Marlena!  (Read 372 times)
Lord Sidious
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« on: May 23, 2019, 12:51:18 PM »

The truth ....

<a href="http://www.youtube.com/watch?v=Ya2Udb8x_jQ" target="_blank" class="aeva_link bbc_link new_win">http://www.youtube.com/watch?v=Ya2Udb8x_jQ</a>
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TheDutchman
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« Reply #1 on: May 23, 2019, 01:23:34 PM »

I can attest that LS is absolutely right concerning Ultrasaber's customer service.  Whenever I've had an issue--not often thankfully and almost exclusively due to the fact that I neglected to include a detail such as my Forumname for the raffle or the exact placement of covertec wheels--Marlena has promptly and professionally responded and rectified said problem.  I cannot emphasize enough just how awesome she is and how she makes me feel as a valued customer.

US has a fan for life, thanks in no small part to Marlena  Smiley
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Maenowan Nexu Master of the Vhal'Dan

My sabers:Zearic's Aldrnari, Archon v3 (modded w/ activation box) w/Obsidian, AS; Zearic's shoto, Initiate v5 w/Obsidian, AS; Graflex SE w/Obsidian, GB; Archon v3 (modded w/ activation box) w/Obsidian, CG; Dark Sentinel v4 w/Obsidian, BR; Sentinel LE v4 w/Obsidian, GB; Apprentice v4 w/Obsidian, AS; Sentinel LE v4 stunt, EG; Aeon LE v4 stunt, FO; Dominix v4 stunt, BR; Aeon v3 stunt, SY

chalion
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« Reply #2 on: May 23, 2019, 03:10:29 PM »

+1


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Infinit01
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« Reply #3 on: May 23, 2019, 06:18:36 PM »

I agree, Ultrasabers have always strategized their business plan on not only selling sabers but having returning customers.  I remember a discussion in a thread with Chalion, SFD, Rapine, and Edon, Marlena was browsing through and then emailed me her findings on our question without any of us emailing her.  Then, they listen and pay attention to what we want in sabers and future saber designs and actually produce them for us.  Then there's the shipping time which is insanely fast.  This is their customer service in a nutshell, superior beyond expectation.

#TeamUltrasabers
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KaiserSosay
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« Reply #4 on: May 23, 2019, 06:27:40 PM »

Don't forget that there was heavy flooding in their area last week.  They probably didn't get much work done last week because of it.  Just an fyi. That probably has everything to do with the delays.
Ultrasabers and their customers service are second to none!
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S2mikey
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« Reply #5 on: May 30, 2019, 02:29:23 AM »

Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Let’s be honest, there are numerous places to get sabers and ultimately you’ll keep coming back to the ones that offer the total package.....aka good products AND good service.  Wink
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Edon Bluewolf
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« Reply #6 on: May 30, 2019, 05:42:59 AM »

She took great care in helping me out with my order changes to improve lead time.  And got it sent out the same day and I received the very next day!
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Zren Tobas
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« Reply #7 on: May 30, 2019, 02:25:58 PM »

When I had to send in my Crimson Savior for a super small fix it was sent back to me in a week if that even, so yeah I agree. The best there is =]
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StoryDtechtive
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« Reply #8 on: May 30, 2019, 02:33:45 PM »

I’ve made stupid mistakes when ordering as well, or wanted to add something. And Marlena has always been kind and helpful, going above and beyond in customer service. In terms of building trust and a relationship with customers...that’s everything!
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MandaloriansPride
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« Reply #9 on: June 11, 2019, 06:45:26 PM »

+1
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