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Author Topic: Ultrasabers Customer Service = 10/10 Thanks Marlena!  (Read 768 times)
Lord Sidious
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« on: May 23, 2019, 12:51:18 PM »

The truth ....

<a href="http://www.youtube.com/watch?v=Ya2Udb8x_jQ" target="_blank" class="aeva_link bbc_link new_win">http://www.youtube.com/watch?v=Ya2Udb8x_jQ</a>
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TheDutchman
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« Reply #1 on: May 23, 2019, 01:23:34 PM »

I can attest that LS is absolutely right concerning Ultrasaber's customer service.  Whenever I've had an issue--not often thankfully and almost exclusively due to the fact that I neglected to include a detail such as my Forumname for the raffle or the exact placement of covertec wheels--Marlena has promptly and professionally responded and rectified said problem.  I cannot emphasize enough just how awesome she is and how she makes me feel as a valued customer.

US has a fan for life, thanks in no small part to Marlena  Smiley
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Maenowan Nexu Master of the Vhal'Dan

My sabers:Zearic's Aldrnari, Archon v3 (modded w/ activation box) w/Obsidian, AS; Zearic's shoto, Apprentice v4 w/Obsidian, AS; Graflex SE w/Obsidian, GB; Archon v3 (modded w/ activation box) w/Obsidian, CG; Dark Sentinel v4 w/Obsidian, BR; Sentinel LE v4 w/Obsidian, GB; Initiate v5 w/Obsidian, AS; Sentinel LE v4 stunt, EG; Aeon LE v4 stunt, FO; Dominix v4 stunt, BR; Aeon v3 stunt, SY

chalion
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« Reply #2 on: May 23, 2019, 03:10:29 PM »

+1


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Infinit01
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« Reply #3 on: May 23, 2019, 06:18:36 PM »

I agree, Ultrasabers have always strategized their business plan on not only selling sabers but having returning customers.  I remember a discussion in a thread with Chalion, SFD, Rapine, and Edon, Marlena was browsing through and then emailed me her findings on our question without any of us emailing her.  Then, they listen and pay attention to what we want in sabers and future saber designs and actually produce them for us.  Then there's the shipping time which is insanely fast.  This is their customer service in a nutshell, superior beyond expectation.

#TeamUltrasabers
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KaiserSosay
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« Reply #4 on: May 23, 2019, 06:27:40 PM »

Don't forget that there was heavy flooding in their area last week.  They probably didn't get much work done last week because of it.  Just an fyi. That probably has everything to do with the delays.
Ultrasabers and their customers service are second to none!
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S2mikey
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« Reply #5 on: May 30, 2019, 02:29:23 AM »

Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Let’s be honest, there are numerous places to get sabers and ultimately you’ll keep coming back to the ones that offer the total package.....aka good products AND good service.  Wink
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Edon Bluewolf
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« Reply #6 on: May 30, 2019, 05:42:59 AM »

She took great care in helping me out with my order changes to improve lead time.  And got it sent out the same day and I received the very next day!
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Zren Tobas
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« Reply #7 on: May 30, 2019, 02:25:58 PM »

When I had to send in my Crimson Savior for a super small fix it was sent back to me in a week if that even, so yeah I agree. The best there is =]
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Sabers: Crimson Savior BR, Overlord AB, Shock GB, Archon V2.1 CG, Dark Sentinel LE GB ObSLite!, Dominix V3 LE BR, Sentinel SRD, Dominix V2 FO
Next Sabers: Bellicose GB, Azure Dorinian AS, Fallen Bane's Heart, Liberator EG, Reaper PO
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StoryDtechtive
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« Reply #8 on: May 30, 2019, 02:33:45 PM »

I’ve made stupid mistakes when ordering as well, or wanted to add something. And Marlena has always been kind and helpful, going above and beyond in customer service. In terms of building trust and a relationship with customers...that’s everything!
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$75 MB: ? (Forthcoming)
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Most Wanted: Graflex CE, Chosen One CE, Prophecy, Archon 3.1 That would be a good start Smiley

MandaloriansPride
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« Reply #9 on: June 11, 2019, 06:45:26 PM »

+1
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ScificommodoreJones
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« Reply #10 on: July 11, 2019, 07:19:20 AM »

Monday I contacted Ultra sabers about  my order , Marlena responded before i even closed my email and i found out my order was filled, shipped and arriving tomorrow so yes I would give their costumer service department an A+
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Sabers owned for my granddaughter is The Dark Sentinel   LE V4 Fire orange stunt saber, while I got the Dark Apprentice v5 with light sound and tri Fire orange
Wife got Dominix Le V2 blazing red ,Guardian  tri  Adegan Silver
Dark Arbiter FO FOC silver V4 sound

Thnkswckd
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« Reply #11 on: July 28, 2019, 06:09:14 PM »

Cheesy
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lowlead
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« Reply #12 on: August 05, 2019, 11:41:32 AM »

Nice to read about good service and communication.  It makes a big difference and certainly does generate repeat business.  Let’s be honest, there are numerous places to get sabers and ultimately you’ll keep coming back to the ones that offer the total package.....aka good products AND good service.  Wink

^^This right here.

I'm a brand new customer as of late last week - I haven't even received my first order yet but I already know that I'm in good hands, my money isn't being tied up for weeks and months, and there are real people out there that ACTUALLY GIVE A SH**!! 

In fact I really don't CARE if 'the other guy' has a slightly, marginally better saber - the fact is, there is immense VALUE in being treated well by the company that you're spending a lot of money with!  Just by how well I'm being treated makes me feel like I'm purchasing a quality product.

Shout out to Marlena & Holly!  Best of the best!
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TR-77477
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« Reply #13 on: August 06, 2019, 04:18:40 PM »

I have only had a couple of issues where I had to contact US customer service and every time they have been very professional and prompt with the replies and solutions. I will vouch for their quality and professionalism. 
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Sabers owned
Electrum Wind VA / Aeon V2  Kanan Jarrus GB / Dominix V4 (grab bag) BR converted into a saber pike w/3 yari's \ Mantis (Emerald) \ Graflex se emerald, Spectre FO, Dorinian SY, Emperors Hand VA, Malice FO.

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Dark apprentice v4 with FOC and basic sound GB
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Dark Apprentice v4 (Grab bag) BR
Dark Apprentice v4 (Grab bag) BR

Gifted

Dominix V4.  Initiate V4
Graflex SE SD.  Dark Apprentice v4 GB
Dark Standard issue CG at Dcon 2018.
 Six mb at dcon 2019

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