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Author Topic: PLEASE HELP!  (Read 1046 times)
BlackAgates
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« on: September 17, 2019, 08:17:02 PM »

I have the right type of usb cables, have tried both usb 2 and 3.0 and a hub, the latest diamond software is installed with the latest firmware on my windows 10, the batteries are fully charged, the windows default sounds for connecting/disconnecting a device play fine, but no matter what i try the launcher is not seeing my saber connected.. my device manager sees the controller but with a yellow (!), and when trying to update the driver, it says it cannot and to contact manufacturer..

PLease help ..
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Dark Path Media
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« Reply #1 on: September 17, 2019, 08:22:31 PM »

Are you using a USB hub regardless of the type of cable? I seem to remember hearing that the interface between the saber and the launcher software does not work well via a USB hub.


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BlackAgates
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« Reply #2 on: September 17, 2019, 08:57:58 PM »

Thank you, i actually have it connected now, i had to reconnect the plug a few times again, but i am still unable to test any colors or sounds, which means no writing ... any tips
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BlackAgates
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« Reply #3 on: September 17, 2019, 08:59:08 PM »

Thank you all, i actually have it connected now, i had to reconnect the plug a few times again, but i am still unable to test any colors or sounds, which means no writing ... any tips
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PrincessKnowItAll
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« Reply #4 on: September 17, 2019, 09:31:23 PM »

Make sure you are making changes under the Diamond Controller tab.
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BlackAgates
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« Reply #5 on: September 17, 2019, 09:40:02 PM »

I think thats what happen, i think that the launcher is actually a suite for different circuits, for some reason, i can test and overwrite things in the diamond controller but not the emerald or obsidian tabs..  Cheesy
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BlackAgates
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« Reply #6 on: September 17, 2019, 09:43:34 PM »

RESOLVED (mostly) ..
I was using the software for emerald circuit board..
now i can arrange my fonts.. still getting used to it tho, might still run into something i no nothing about lol
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BlackAgates
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« Reply #7 on: September 17, 2019, 09:44:18 PM »

RESOLVED (mostly) ..
 
now i can arrange my fonts.. still getting used to it tho, might still run into something i no nothing about lol
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chalion
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« Reply #8 on: September 17, 2019, 09:55:29 PM »

I'm a bit late to this party, but also you may try launching it with administrator privileges set in the options.
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Malik Thanewulf
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« Reply #9 on: September 17, 2019, 10:03:14 PM »

I do remember Emory saying you had to launch it as the administrator.
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Cyclops942
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« Reply #10 on: September 17, 2019, 10:10:27 PM »

Thanks for posting the solution!  Now we can quit scratching our heads on your behalf.
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« Reply #11 on: September 18, 2019, 11:08:42 AM »

Duplicate topics merged, please create one thread for your topic


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