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Author Topic: Please Help!!  (Read 2573 times)
Darth Imperious
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Force Alignment: -7
Posts: 48


« on: June 03, 2020, 05:48:27 PM »

Hey guys!

I'm having an issue with my beloved saber. Every time I turn it on, the light slowly brightens up and has a very dim glow, plus no sound! I've charged the batteries full and still, the same thing. I connected the Daimond Controller to my computer and it shows all my fonts are wiped, plus I cant choose a color. The color options are all black and the test color is white. Did the board crash? Anyone on here have any helpful tips?
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Darth Imperious
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Force Alignment: -7
Posts: 48


« Reply #1 on: June 08, 2020, 12:20:26 AM »

BUMP!!!!

I'm really desperate. I've emailed US several times and also Timothy sith no replay. Anybody have another trust worthy contact?
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HesaHeart
Knight Commander
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Adapt.Improvise and Overcome


« Reply #2 on: June 08, 2020, 12:37:50 AM »

One of the experts here will help im sure , just hang in there
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Racona Nova
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« Reply #3 on: June 08, 2020, 01:50:16 PM »

As for the lack of settings availability, make sure you're in the Diamond tab and not in Emerald and/or Obsidian!

For the light/sound issue: What batteries are you using? You need 2x Li-Ion batteries that were provided with the saber (14500, 3.7v, PCB protected), normal AA's won't work.
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Arcinsaw
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« Reply #4 on: June 09, 2020, 04:18:01 AM »

If one of the cells somehow died that could be the issue, but otherwise my first guess would be an issue with the board.

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Racona Nova
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« Reply #5 on: June 09, 2020, 11:36:24 AM »

It could also be the Silent font that has been activated. You can check that in the Diamond tab. Temporarily change to another font (even if it's not the Silent font that is active) and check if the problem persists.
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Darth Imperious
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« Reply #6 on: June 15, 2020, 09:53:24 PM »

Thanks everyone! US got back and had to do a factory reset. Problem solved!
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Cyclops942
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« Reply #7 on: June 16, 2020, 04:49:57 AM »

Thanks everyone! US got back and had to do a factory reset. Problem solved!

Hurray!!!!!
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Infinit01
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« Reply #8 on: June 16, 2020, 11:13:24 AM »

Thanks everyone! US got back and had to do a factory reset. Problem solved!

Great to hear!
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Racona Nova
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There is no good or evil....there's only power!


« Reply #9 on: June 16, 2020, 11:49:43 AM »

Nice!
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Phantasm v3 LE (Obs v3) - AB w/ FoC AS---Manticore (Obs v3) - BR w/ FoC AS (QD)---Archon v2.1 (Obs v3) - RGBW Emerald

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