MVHI JEDI
Knight Commander
Force Alignment: 115
Posts: 580
"Sometimes I amaze even MYSELF."
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« Reply #31 on: November 09, 2020, 12:07:20 PM » |
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POINT.
I concur 100%. Other people have had their experiences, I have had mine. Currently at 74 sabers from US, and my experience is 99% positive. That's a good review for A LOT of business conducted by this company. In all that time, with all those sabers, I received ONE that was faulty (which MAY have even been caused by me), and one partially incorrect order, which was simply the wrong color coupler. They fixed the faulty saber no questions asked, and they sent me the correct coupler no questions asked, even allowing me to keep the wrong one for my inconvenience. My dealings with Customer Service on these issues and every other issue has been positive. Some long (LONG!) wait times on a few orders, but that is to be expected during these times. My worst complaint is a poorly finished empty hilt, but I planned on heavily weathering it anyway. Still, it should have been QC'd better.
My most recent order, a 9-saber order for the Halloween Giveaway 2020 just arrived yesterday after a 15-day turnaround time. Again, ALL FLAWLESS sabers. 4 of those 9 sabers were FREE (what other saber company does that? NOBODY), of which I got a sweet pair of Initiate V3/Aeon V3 sabers, an AWESOME Frankensaber, and a Dark Catalyst in Bane's Heart, Silver Flash on Clash, and V4 sound!!! Home run! I couldn't be happier!
Take the bad reviews and internet hate flaming with a grain of salt. The haters seem to be very impatient, unreasonable, and ignorant. They complain about some things they'd have known if they had read the website. They complain about technology they don't even understand. Those negative reviews are very few and very far between according to Shopper Approved, and in the grand scheme of things, UltraSabers has been the most dependable, active, and generous company keeping this hobby going during the pandemic.
Also 5 STARS from me.
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