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Author Topic: Charging port issue on the Archon  (Read 932 times)
Jedi_Phoenix
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Force Alignment: 223
Posts: 1199


Light side points preferred if I earn them....


« on: December 27, 2020, 02:32:35 PM »

I couldn't find this discussed already, so I'm posting now; sorry if the answer is elsewhere.

The Archon seems to have a short or something in the charging port; anytime I plug it in, the LEDs start flashing repeatedly, and when I unplug it, the saber won't turn on.  Once I adjust the battery, however, I get the Obsidian sound cue and the saber works fine.  I can't tell if it's actually charging the batteries at all when it's plugged in.

I'm guessing we'll have to remove the batteries to charge them, which sucks cause that was the whole point of the charging port, and since my son was just given the saber, I really don't want to have to send it in for a repair job.  Any ideas or advice from you Ultrasabers veterans would be welcome.
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Doing the best I can with what I've got...

PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash

FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst

Cyclops942
Knight Commander
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Force Alignment: 534
Posts: 2945


Fandom mash-ups are fun.


« Reply #1 on: December 27, 2020, 02:41:58 PM »

Given when you actually bought that saber, your warranty period is ending noticeably sooner than if you had ordered it just in time for Christmas.  Having reminded you of that (probably needlessly), I’d suggest dealing with the battery removal annoyance for a couple of weeks, then sending it in for repairs.

It’s not the best situation, but it’s a suggestion.
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LEGEND: 🔇= Stunt, 🔊= V4 Premium Sound, ⚡= Flash on Clash, 💎= Diamond Controller

__Aeon LE v3 🔇 in CG  __Initiate v2 🔇 in FO  __Initiate v2 🔇 in AB  __Dark Apprentice LE v5 🔇 in AS  Dark Catalyst in BH 🔊 ⚡AS  __Crimson Scorpion 🔊 BR⚡GB  __Azure Fallen 💎 in DVA fading to VA , ⚡ AS  __Frankensaber 💎 in SY fading to CG with ⚡ GB  — Currently traveling with co-owner

Light Side points preferred, when warranted

Jedi_Phoenix
Knight Commander
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Force Alignment: 223
Posts: 1199


Light side points preferred if I earn them....


« Reply #2 on: December 27, 2020, 02:50:29 PM »

Given when you actually bought that saber, your warranty period is ending noticeably sooner than if you had ordered it just in time for Christmas.  Having reminded you of that (probably needlessly), I’d suggest dealing with the battery removal annoyance for a couple of weeks, then sending it in for repairs.

It’s not the best situation, but it’s a suggestion.


Yeah, you're probably right.  It's my 18 year old's and he's usually pretty chill about this kind of thing.  I'll talk with him about it and see what he says, then I'll contact Ultrasabers about it and see what happens.
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Doing the best I can with what I've got...

PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash

FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst

Jedi_Phoenix
Knight Commander
*

Force Alignment: 223
Posts: 1199


Light side points preferred if I earn them....


« Reply #3 on: December 27, 2020, 07:05:09 PM »

I just emailed Ultrasabers about it; my son says he's perfectly fine with waiting for the repairs. If push comes to shove, he can borrow one of the extras that I got.    So now, I'm just waiting for replies.
Logged

Doing the best I can with what I've got...

PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash

FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst

Jedi_Phoenix
Knight Commander
*

Force Alignment: 223
Posts: 1199


Light side points preferred if I earn them....


« Reply #4 on: December 29, 2020, 09:26:01 PM »

Customer Service comes through yet again; just heard from Nichole on what the procedure is to send the two sabers back for inspection and repair; besides the Archon, the Aeon needs a wire repair (post is elsewhere). So I'll be taking a trip to my local FedEx store tomorrow to get these mailed off because I don't dare trust USPS right now.
Logged

Doing the best I can with what I've got...

PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash

FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst

Cyclops942
Knight Commander
*

Force Alignment: 534
Posts: 2945


Fandom mash-ups are fun.


« Reply #5 on: December 30, 2020, 06:52:22 PM »

Customer Service comes through yet again; just heard from Nichole on what the procedure is to send the two sabers back for inspection and repair; besides the Archon, the Aeon needs a wire repair (post is elsewhere). So I'll be taking a trip to my local FedEx store tomorrow to get these mailed off because I don't dare trust USPS right now.

Yeah, I’ve had nothing but great service from them (once I reach them), myself.

And I don’t blame you for choosing FedEx right now; but be sure to add insurance, anyway.
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LEGEND: 🔇= Stunt, 🔊= V4 Premium Sound, ⚡= Flash on Clash, 💎= Diamond Controller

__Aeon LE v3 🔇 in CG  __Initiate v2 🔇 in FO  __Initiate v2 🔇 in AB  __Dark Apprentice LE v5 🔇 in AS  Dark Catalyst in BH 🔊 ⚡AS  __Crimson Scorpion 🔊 BR⚡GB  __Azure Fallen 💎 in DVA fading to VA , ⚡ AS  __Frankensaber 💎 in SY fading to CG with ⚡ GB  — Currently traveling with co-owner

Light Side points preferred, when warranted

Jedi_Phoenix
Knight Commander
*

Force Alignment: 223
Posts: 1199


Light side points preferred if I earn them....


« Reply #6 on: December 31, 2020, 10:45:36 PM »

Yeah, I’ve had nothing but great service from them (once I reach them), myself.

And I don’t blame you for choosing FedEx right now; but be sure to add insurance, anyway.

The sabers made the trip safely.   Now it's just a matter of waiting.
Logged

Doing the best I can with what I've got...

PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash

FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst

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