8 months after receiving my Apprentice v5 with Diamond Controller the red light stopped working and the switch was not as responsive (had to press several times to register input). My purple was now blue the yellow was green and the green was still green.
I emailed UltraSabers customer service requesting details and confirmation that I could send it in under warranty. I waited 7 days. Then emailed again and waited more days. Then I copied some contacts I had from previous correspondence. Shortly after, 2 days max, I received a reply requesting me to video the saber in action and send it for review. This was completed that same day.
The next day I received a reply with info on how to send in the saber with a form telling of the issue and a printout of the email correspondence.
I stripped the hilt of all my custom goodies (in case it was lost in transit) and sent it out on the 5th of February. I live 1 hour away from the destination so it arrived on the 8th - weekend got in the way.
I was just thinking about it today (the 11th of February) and wondering if i would receive an email - i did not. I went downstairs for break and saw a FedEx box waiting for me
Was it out of warranty? Not covered? oh my grogu!
In the box was a bubble-wrapped hilt and a printed paper summarizing with the following:
"Solution: I replaced your faulty Diamond Controller and AV switch
You're good to go."
Thanks to Repair Technician Bobby f.
I put in batteries, hit the switch and...it loudly informed me that it was indeed an idiot (Obsidian) again. The red light works again so now purple is purple and yellow is yellow. haha.
Too bad I forgot to dump my board configs before sending
but I do have most of them saved. I was expecting a new LED module only.
I am really impressed with the quick turn around time, the fact they replaced the board (didn't think that was covered), and I really did not expect the switch to be replaced.
One concern I have is that this happened after 8 months with very little dueling (none of it heavy) and it happened to be the most expensive component as well as the most involved to install.
I am curious to know of other repair stories. Was it similar? Any recurrences?