Created account.

[Din djarin]

I created an account in the hopes of getting someone from ultrasabers attention, could someone please email me back, it has been more than 48 hours since last receiving and replying back.

[firehand10k]

This forum is fans and customers. Staff really doesn't come on here much. Many of us can answer many types of questions unless they are order or service specific. But the only way to really get to staff is through e-mails.

[Cyclops942]

Are you aware that the entire state of Texas (where UltraSabers is located) has been dealing with ice storms, snow storms, and other highly-rare and unanticipated winter weather?  Are you aware that this weather issue has destabilized the power grid for the entire state, and that this has had ripple effects throughout the region, so that almost every electrical customer in the state of Texas has been without power at some point, with some folks having been without power for DAYS, and that commercial accounts are actually being given less priority, so that residential customers can have more access to power to keep their homes heated (or to re-heat them, if they’ve been without power)?

The Houston area, in particular, has been covered in a sheet of ice for days.  I’m surprised you got ANY response.

In short, just try to be patient; they have other things to deal with right now, like protecting life and property.

[Din djarin]

No I did not know any of that was happening. My apologies ultrasabers.

[DarthProdigal]

This forum is fans and customers. Staff really doesn't come on here much. Many of us can answer many types of questions unless they are order or service specific. But the only way to really get to staff is through e-mails.

Yep, just saying it again. The people here are not the company, we're not their representatives or employees. Think of it like you're playing a game with your friends online and you all can talk to each other, that's similar to this... just fans/purchasers/users of the products talking about how fun it can be or different related things. You wouldn't join a chat with your friends hopeful to talk to the game's developers or tech support. That's a whole different thing... and they do have their own issues going on for sure right now. Just keep checking your e-mail and stand by, it all tends to get handled eventually. But for sure they've faced an extraordinarily trying year. Patience is the best path at the moment.