Soundboard stuck in neopixel saber

[Skittleztth]

Just what the topic says my friends and I just purchased some neopixel lightsabers had some good fun but when one of my friends went to charge the battery his soundboard is stuck in the hilt is there any advise to get it unstuck?

[Saber Surfer]

I am sorry to hear that has happened with the saber. Please email [email protected] with the order number, name, or email address on the order so they can look and see what saber this is and assist you with getting the battery holder unstuck. I apologize for any inconvenience this may have caused.