Venting.

Quote from: Kazuto on April 29, 2019, 08:08:19 PM

The second person she spoke too told her she will get a call in 24 hours, but that person also did not say if they would call her cell or home number or the current number listed on the account, you know the number of the person who stole it.

This person a Zachary Barnes, changed the email and the password, so probably changed pretty much everything else that could be used to prove it's her account. You would think they'd ask for a credit card that would be listed on your account since that's what thieves are after.

As for that first person, no solution was going to be reached, not when she's stupidly saying "we need to verify your email or address to help you." And my mom kept trying to tell her, that the email now listed on the account isn't hers, but again this CS just kept trying to insist it was the only solution. IF someone takes your account, and CS is being so dumb to not register how you the caller can't give current information since you the caller lost your account than frankly that first lady deserved to be told off, she was being a dumba**

I get in certain situations people calling in are being unreasonable, but in this one Amazons CS is being very unhelpful to borderline aiding hackers. I told my mom to freeze all her credit cards until the matter is resolve and well to keep the emails she found afterward that show the info was changed. Which by the way at least when you change that sort of thing on Google, like your password, google emails you abut it and the email has a link that if you didn't do it yourself you can counter the change. Amazon clearly doesn't give a crap, Measures should be taken to protect customers, like not making it that easy to change account info.

Also by the point that I am taking the phone to talk to CS, is a point that things are in the crapper, because I don't like to talk to people period on the phone. I have not done a CS talk since the directv remote issue, where the remote was outdated and stopped working and they kept saying "run a remote test" and my mom kept telling them it doesn't work to do that, but nope they would not listen. And people wonder why I have rage issues.

Which is why I'm glad Marlena has always been helpful, or I wouldn't be here talking about this issue anyway.

Dude, they need to verify your identity somehow. Otherwise any Tom, Dick, and Harry could call up, give that same story, and be granted access to anyone's account. It's security measures they have put in place to protect us. Your best course of action would be to have your mother cancel all her cards, and simply sign up for a new account.