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Author Topic: Initial Experience with the Graflex SE and Customer Service  (Read 1319 times)
SWong
Force Sensitive
*

Force Alignment: 1
Posts: 2
« on: January 03, 2017, 03:26:33 PM »
I purchased a Graflex SE with the Obsidian LITE sound board and am very pleased with it.  Also I bought a standard saber plug along with the Graflex but had a problem with the plug.  When I inserted it into the hilt and had it level with the top of the saber holder, the fit was snug to the point where I could not remove it; there was no leverage to remove it.  I contacted Ultrasaber customer support, and after 5 email exchanges with Linda and trying her suggestions, I was able to get the plug out.  The removal of the plug did require the purchase of a couple of hex wrenches and the removal of a bronze-colored button from the hilt in order to get to a screw, but it was well worth it.  Linda sent to me quickly two replacement buttons that need to be glued to cover the screw, but I think that the button is unnecessary since the images that I've seen of the original Graflex saber doesn't have a button underneath the rabbit ears.  As I've said, I'm very pleased with the Graflex SE and am pleased with the customer support at Ultrasabers.
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Lord Japarco
Knight Commander
*

Force Alignment: 479
Posts: 1123


Keep your concentration here and now,...
« Reply #1 on: January 04, 2017, 10:09:29 AM »
Hi, Im glad everything got fixed with your saber. It is true what you say, in A New Hope there is a button missing, but it is the biggest one on the opposite side of the bunny ears. The one under the bunny ears is a redish color. In Revenge Of The Sith it's bronze colored, and the other one missing in episode 4 is gold, I think.
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http://s1074.photobucket.com/user/Japarco/media/Sentinel%20V4/ffc14996-49bb-425b-9122-f4cd848e3103_zpszdtmyzgk.jpg.html
My Lightsabers:
Sentinel V4 - Tri Consular Green - Obsidian V4
The Guardian - Guardian Blue - Silver Flash on Clash - Obsidian V3 (2nd Summer Raffle 2016 2nd Place Prize)
Wife's Lightsaber: Prophecy V3 - Arctic Blue - Obsidian V3

Lord Sidious
Knight Commander
*

Force Alignment: -644
Posts: 1385
« Reply #2 on: January 05, 2017, 06:57:23 AM »
Well done! Customer Service at US is really helpful and professional.
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List of my Ultrasabers: http://www.saberforum.com/index.php?topic=35340.msg570803#msg570803

Darth Genji
Knight Officer
*

Force Alignment: -58
Posts: 116


Dark Side Points!!!
« Reply #3 on: January 11, 2017, 09:40:29 PM »
What Lord Sidious said ^^^^ hehe US is truly great with all of that Smiley NO complaints here and couldn't agree more. Also glad you are satisfied with your purchase! Nice review my friend.
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"This is also the reason there can only be one Dark Lord.  The Sith must be ruled by a single leader: the very embodiment of the strength and power of the dark side.  If the leader grows weak another must rise to seize the mantle.  The strong rule; the weak are meant to serve.  This is the way it must be.
My time here is ended.  Take what I have taught you and use it well."

Dark Side Points only please! Thank you! Smiley

12/30/16 - Dark Apprentice LE V4 w/ Sound (Tri-Cree Consular Green)
01/09/17 - Apprentice LE V4 w/ Sound (Tri-Cree Fire Orange)

Dizzy Darth Vizzy
Knight Lance Corporal
*

Force Alignment: -24
Posts: 74


Fear The Dizzy Side Of The Force...
« Reply #4 on: January 12, 2017, 02:49:03 AM »
Glad to hear you got it all together again.  From what I've ascertained, the customer experience with US is second to none.  You've taken your first step into a larger world! 
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Darth Blightus
Knight Commander
*

Force Alignment: -201
Posts: 837


dark side points
« Reply #5 on: January 12, 2017, 03:20:17 AM »
congrats on getting your issue fixed. also good job on getting the graflex se



it is a nice saber isnt it
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Only in darkness can one see the true light.

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