A note concerning some of the rumors flying around...

[Zren Tobas]

My support all the way until the day I can't buy sabers anymore for some odd reason. Love all the sabers I've bought. Only have 2 at the moment though an hoping to get another new saber next week. Then the new Aeon/Dominix V4 when that one comes out then lastly the Guardian saber finally. My bro is getting the Aeon V4 in CG and me the Dominix V4 in GB. If that's what those new possible sabers are anyway.

[pojoe1975]

I love ultrasabers ...... Emory made my dreams come true when looking for a lightsaber I was getting dissapointed all other companies were selling their sabers for so much there was n o way I could afford it when I ran past ultrasabers I emailed Emory so much I thought oh my god he has got to hate me but ya know he answered every email every time and shipping the two I ordered were here in two days.Emory and ultrasabers made my dreams come true something I could afford and they are great quality. Aeon v3 with sound and dominix v3 with sound illuminated switch, all I can say is thank you ultrasabers and im sorry to hear all this drama because you guys deserve better.

[Xaviorbat]

Yeah, I get warned at the rebel legion site when I bring up ultra sabers, but I did notice something. The  F they point out is from Ultrasabers, while Ultrasabers LLC has an a+ rating. Personally I don't trust the other sellers, because their artists and not a company. Personally so far my experience has been positive, and as long as it remains so, I'm going to defend US. Personally, looking at that BBB page for the non LLC Ultrasabers, I'm wagering people lodged complaints with Ultrasabers through the BBB and that company doesn't exist, the LLC does so they can complain in that page without resolution And it gives they a spot to point and go "See?! EEEEEVIL!!!!" Without the repercussions.


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[Tyrendeth]

I bought my first saber about a month ago. My only issue (if you could call it that) was I went almost 2 weeks without hearing anything or a status update on my purchase. I then sent an email and got an auto response that they were away at cons which I didn't know about. No big deal, got a physical reply in 24 hours and had the product ship 2 days later. The saber arrived in the mail a week after that, to say I was impressed with it is an understatement. I had planned on buying a few more in the near future, but went ahead and ordered 2 more now with the raffle going on, couldn't hurt right?    They are a small company and they do quality work that speaks for itself, haters gonna hate. I have a lot of cosplaying friends, business cards and recommendations have gone out to a number of them already. These things are freaking pokemon, you gotta catch em all.

[wendigo]

I need to ask this, to get it out of my system. I dont know about this so called rumor. But I need someone to put some light into this rumor. As I'm really thinking about ordering 3 sabers with sound.
 But this link here, currently holds me back.

http://forum.rebelscum.com/t1105594/

it's like 32 complaints thread starter made in that link. And with pictures. Are there any holds in any of those? Just hard to choe which side to believe.

[Zren Tobas]

Lolz. Sorry. That's not how the LEDs are anymore, they are housed in metal and have a better heatsink system. And that Liberator pic is just sad. They pre-cut the saber to make it look like that and look bad at the same time. Me and my bro's used our older Liberator's V2 in combat before and they held up. Before mine kicked the can though. The retention screw hole got stripped beyond all repair. x.x It was ALL blue too. ;o I've had a Dominix V2 LE saber since like 2010 and it did have the old LED housing but was way sturdy out of the sabers, no longer mine though. That guy is just trying to give US a bad name though. You're covered for qualityness dude. =]

[James Casey]

Someone raised this list before, and it was discussed at http://www.saberforum.com/index.php?topic=19510.0. so rather than go into all the detail, the general experience of those on the forum can be summed up as follows:

Most people have really good experiences with Ultrasabers
The majority of 'sabres shipped work absolutely fine; When problems do occur, US are generally very good at fixing them swiftly
Durability does not appear to be a significant issue with their 'sabres, but do bear in mind that duelling with electronic items can cause problems, especially if they take repeated hits/get dropped a lot
US offer the cheapest lightsabres around, and ship them out usually within days, not months like some other 'sabre merchants

Now, I admit, I'm a loyalist. I like Ultrasabers, I like the designs they come out with, I like the cost they're offered at. I know that there are companies out there offering more expensive hilts, or soundcards with more features or whatever. That's all fine, and good luck to them. I hope their customers are as satisfied as I am with my repeat business with US (which stands at 11 orders in 18 months). I don't see a need to go anywhere else as I've only had one significant issue in that time, and it was fixed quickly under warranty.

[Markus]

Yupp...no need to worry about this.
If I'm not mistaken, this collection of "complaints" is nothing new.
US is far from being unreliable as opposed to what many of those threads claim.
Recently ordered my 4th. saber and am already looking into another one.
So far there haven't been any complaints...and that sais something, considering that I can sometimes be very nitpicking on the smallest details or flaws.

Incase you should be unsure about ordering a saber in general, I recommend you give "Grab Bag" sabers a try.
They're usually a good start for getting into saber dueling.

[Darth Obvious]

I saw that list too, and none of those criticisms apply to the sabers I've bought from Ultrasabers. I have several Ultrasabers now, and they are all top-notch when it comes to quality/durability.

Furthermore, I think Ultrasabers just makes better-looking sabers than "the other guys." Even Ultrasabers' entry-level hilts (Initiate and Aeon/Dominix) are just better-designed IMO from an ergonomic perspective than the sabers from "the other guys" (and this is coming from someone who has studied the real sword arts for a few decades now).

[SleezogTrang]

The only real complain I ever had was my first order. It was a nickel plated AS Monarch with SD flash on clash, sound, recharge, the works. When I opened it up, it was a AS Dark Monarch with AB flash on clash. I was furious. I emailed Emory and was offered to replace it for free. Or keep it with refunded nickel plating cost. Best mistake ever. After buying a Manticore CE, which is Nickel plated, I believe the Dark Monarchs work better for me. But, customer service was fast and friendly even through some strongly worded emails (my end).
    Concerning durability, I have had ten different models in my hands in less than a year. The only ones I have any problems with are the two Dark Monarchs. My obsidian one has the mini usb port so deformed it wont take a usb cord anymore. Its fine, I have the options the way I want it and its my fault for jamming it in there so carelessly. My emerald stunt Dark Monarch shorts out with a good whack. Its because I had them put in a custom latching lit AV switch on a stunt saber. I emailed Emory about it and he shot me some reasonable repair prices. In the middle of the night (I work midnights). I am not upset at all about these minor things. I practice with them every day, beat the hell out of them, and drop them on cement (cringe). Totally happy with Ultrasabers and have no need to go anywhere else.

[wendigo]

Alright thanks. You have restored my faith. And I'll ordrer those 3 sabers very soon.

[Jedi Rolland Jadeonar]

Well said.

[Ultra]

The saber community is very small, tiny, and to have your business survive in it, you must make good products that keep your customers coming back for more. Frankly, repeat business is the only way to survive in this highly competitive market. As you've seen, some people will be brutal with negative marketing campaigns, and just outright lies, in order to divert sales away from us. Luckily for us, the vast majority of enthusiasts in this community are smart and informed. They do their homework and make decisions based on evidence and don't drink the haterade.

Rather than get into internet squabbles with the haters, we have decided that the best way to persevere is to let our sabers speak for themselves. So we'll just keep making our sabers with our proven ratio of quality:service:price and stay out of the poo-slinging. With over 50,000 Ultra Sabers in the hands of our customers, I think we're doing the right thing and we'll continue to improve. We thank all of you for your support and we'll continue to work hard for you.

[DavidOgilvie]

With over 50,000 Ultra Sabers in the hands of our customers, I think we're doing the right thing and we'll continue to improve. We thank all of you for your support and we'll continue to work hard for you.

😮 50,000 is impressive! Congrats on the sheer size of those sales! Im looking forward to all these unreleased sabers coming through the raffles being released, and i think i speak for all of us in saying, thank you for all the hard work you put in!

[Karmack]

Ultra, I for one like your style. 

A year ago I had this fuzzy notion that there were some folks out there who built dueling-quality prop sabers.  I finally decided to take the plunge, and started researching.  I read some of the negative comments about US, but I quickly noticed that they all seemed to be the same story repeated over and over.  But it was the forum, the community of people who were knowledgable and friendly and answered questions and who kept buying these things over and over that convinced me to make my initial purchase. 

Now, about 8 months after that first purchase, we have seven sabers in my household and there will be more.  They all work, they're all of excellent quality, and they're all just really really cool.  :-)

Please accept my thanks for your effort and wonderful products.  I love the new prototypes that have appeared, and I will get my Guardian!  And I will be one of those helpful multi-saber owners that will hopefully convince the next guy that this is the one to buy.

Congrats on 50K sold.  Now lets double it.  :-)