A note concerning some of the rumors flying around...

[shyguy3000]

And that's why we love you Ultra. Well, that and you're phenomenal product and service.  With you, there simply is no crap. Just honesty and straight up service.

Indeed,=D


Why Can't we all just get along? =D

[Methyl Druius]

Wow...I am just blown away by the up-front and professional manner in which this issue is being handled.  I had seen some Youtube videos with nasty allegations against US when I was looking into buying my first saber, but luckily I used my better judgement and didn't allow this to dissuade me from placing my order.

Like others have said, a thriving and overwhelmingly helpful community like you have here doesn't just come out of nowhere.  They come from thousands of dedicated (usually repeat) customers who love your products and stick around to offer their knowledge and experience while drooling over their next potential purchase.

For another great example, look at http://www.carvinbbs.com/ - very similar company actually, just for guitars instead of lightsabers.  I have 2 of their custom guitars and 1 of their amps - awesome quality, great list of semi-custom options, and value ratio is second to none.

[Waxman]

I don't have much to say except...

Ultra,
You make really good products and they are the best dueling sabers I have ever encountered.

[Qui-Tom Helms]

Now I know why I had to PM TJ and Manroon separately about the X-wing stuff the other day

[dreaming0616]

I never heard about these rumors until reading this.  However, I will never buy a saber anywhere other than US.  First off, after meeting everyone at the Phoenix Comic Con with Jammo and seeing how awesome everything was and hearing his first hand experience I had to buy one.  The service has been fantastic and the quality of the merchandise speaks volumes.  I just referred a friend to US after she saw the saber dueling pics on Facebook I posted.  Like Jammo, if anyone asks where to get a saber US is the ONLY place I will refer them too. 

[tiger salamander]

I would like to add my 2 cents here (...the rest of the cash is being stashed for another saber)
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Ultra has out done himself this time by providing everyone on this forum with disclosure on his personal and business affairs.  Plain and simple he did not need to do that, it's none of our concern. This demostrates that he puts us, the customer first and is a very honest, open and up front businessman.

I was about to give up on this hobby last year after being burnt by SF. I got the cold shoulder from other saber smiths and was left with the feeling that I have no business being in the hobby so when I heard about US I initially assumed the same and was gun shy about contacting them.

A year later I have 4 great sabers and hope to keep collecting more whenever I can stash some savings away. Since it's the holidays I'm hoping to find an Archon V2 in my stocking. Ultra and Deep are the most professional and customer focused people in this business and they have my continued allegiance.

[ThreadJack]

Threadjack, the sad thing is, people were actually coming to this forum and using the PM system to spread these rumors secretly to new members who would register here.  General Veers, from the FX-Sabers forum, was one of the people doing this.  I would not have known about these cloak-and-dagger tactics since they were done via PM, but thankfully, several members sent me copies of the PM's being sent and I was able to take action.  

I actually got one of those PM's, not from GV but another member. I saved it meaning to forward it to you, but forgot! lol. I can send you a copy if you still want it.

[Manroon]

I believe I got one as well, read the info in the link it contained (link to FX), and held my stance as I've explained it here. Actually forgot about it till this came up. lol

[Goldleader]

Preach it!!
I recently saw a video bashing ultrasabers how soundfonts were "stolen" and how "that was bad, they should cost money." and how it was illegally made free to the people,  it even said on forums and on the product description that they were made for the purpose to be free and to experiment with the new board; which i think is very quite generous!
all i can say is, IT TAKES A REAL MAN TO MOVE TWO FEET IN YOUR ROLLY CHAIR FROM THE TV TO THE COMPUTER AND WEB CAM BASH ON A company(insert sarcasm) <-- if anything, i wanted that to be read if nothing else.
That is about as pathetic and pointless as the wall street movement. And especially one like ultrasabers at that. They try and deliver their product in my experience in ways that can seldom be imitated, and so far haven't been. i mean, its nice to own something that freakin doesn't say "made in CHINA". also if all these "crimes" are so horrific and so offensive, then why is this company still prosperous? And why are there only a select few who insist on trying to slander the company while other entire teams, groups, dance/ preformance/ martial artists choose this company for its dependability and continuous customer satisfaction? Obviously if the product were no good and illegal or whatever this minuscule minority is trying to state, then this company would cease to exist.
This company has never failed me to bring about a quality, near invincible product at such a price and with so many options. Not that all of the sabers i have previously bought and owned in the past are listed here, but i have bought seven ultrasabers since my discovery of the site in 2008. All of which surpassed any expectation i have ever had. Like a dream come true, an actual lightsaber you can fight with!

-that is all.

[Manroon]

Lightside Point to my pal GoldLeader.

Doesn't say made in china. EXACTLY! It's a quality product, made affordable. It's downright American to buy Ultrasabers, it even supports the economic health of our country! (the USA)  And as you said, the point is, if the product and service weren't the best out there... why would SO MANY respected groups use them? I mean, I can't tell you how many times I hear 'I've joined such and such Jedi group and they all have/are buying ultrasabers' and also more than a couple 'my MR/Hasbro died at our last meeting and the guys all said go to US, that's where these are from *holding up unscathed sabers*'. Can't top Ultra. Can't.

[Darth Renov]

I have sadly had a... single... negative experience with US. It was during the weirdness earlier this summer. It was resolved in the most professional manner any of my online dealings has ever been. I could have at that point said screw it and walked away looking for another forge that produces similar quality sabers (still sorta looking but only for comparison sake). Instead between my friends and I, we've made six seperate orders in the last four months. I still have one order to make before christmas. I've yet to have an experience with the company that could ever make me truly want to switch to a different smith. As for the "legal issues" the only one any smith needs to concern themselves with is Unca George getting his panties in a twist over using unliscenced lightsabers.... It won't bloody happen.

[Nyte]

I actually saw some of the bash-posts people made before they were removed.
And you could see right away that this was something personal between the poster and US.
Something that didn't belong on a public forum.
And something I will not listen to.

I have had nothing but great experiences with US, and the one time a product got to me a bit damaged,
US immediately said they'd compensate me for it. And they did.
Even though the ones responsible were a completely different company (UPS).

When stuff like this comes up you gotta be a bit intuitive and see through all the (pardon the expression) bulls**t.
What matters to me as a customer is the quality and price of the product I buy, and the quality of the customer service when I need it.
And out of companies I've ordered stuff from, US is at the top of that list.
As a customer, I don't ponder in crap I shouldn't.
What I think of the company is based on my experiences with it, not on rumors floating around the internet.

And like previous posters, thank you Ultra for your posts in this topic.
They clear up a lot of stuff I'm sure some people have been thinking about.
As always you explain what's going on in the most professional manner where others would be furious over people trying to hurt their company.
You really shouldn't have to explain all this to us.

Alright, I'm gonna stop now. Fingers cramping up.
Just one more thing: I will sure as hell keep buying sabers from US over any other sabersmith out there.

[jmPlagueis]

Ultra, you said it all!

I do remember coming across a review some guy going on and on about the drama between you and Novastar. I also remember thinking he was nuts, which is the truth. I don't believe you are thieves in the slightest. You do excellent business, and all of the other overly high - tech sabersmiths get mad because they are trying to sell their ridiculously priced "high end" sabers to people like me, and aren't succeeding. They don't get the fact that there is an ABUNDANCE of little fanboys out there like me who just want to be able to afford a collection of authentic lightsabers. You have made this possible for me and I thank you for your service.

You will NEVER lose my faith as a customer and fellow hobbyist.

[Master Nero Attoru]

I actually saw some of the bash-posts people made before they were removed.
And you could see right away that this was something personal between the poster and US.
Something that didn't belong on a public forum.
And something I will not listen to.

This is a very good point - the flamers in this little fight tend to forgo professionalism and just take these things personally.  To me, this is just a shame... I try to be professional wherever possible, without letting my emotions grip me.  It's a Jedi thing  In all seriousness though, when people let their emotions get the better of them it's easy to jump to conclusions and start a riot.  Heck, look at the Salem Witch Trials!  And that scene in the end of Beauty and the Beast where they go after the Beast and... oh wait I'm rambling.

I've spoken with the poster, and it was resolved... sometimes people just get all fired up when they see things that are posted, and don't look at facts first.  I'm happy to see all of you doing as Ultra suggested and letting the customer service and products speak for themselves!

[narri]

Bravo and well put Ultra, thats why i come back.

I think you have the best product for the best price with the best service
i have kept returning and will keep returning

SO THANK YOU ULTRA, you have my support