Computer (or soundboard) not recognizing USB

[MsRubyGrunch]

I'm a newer customer of UltraSabers (and very happy with my purchase) and I've run into a teensy issue with my computer not regonizing my Obsidian V3 soundboard as a device. I think this is client-side and all has to do with my computer, but I'm just wondering if there is something special I should do.
Just to clarify, I've already;
- used a new USB;
- made sure the lightsaber was on (duh);
- checked both ports;
- tried a new port on my computer;
- restarted the saber (I'm not sure what it means by restarting the soundboard), and;
- got the right launcher.
Any and all help is appreciated! Thanks!

[Racona Nova]

Have you checked that your batteries are full?
What operating system do you use? Win 10 or Win 11?
When you use a USB cord, be aware that there are two types: one that transmits data and power and one that only transmits power - you obviously need one that transmits power and data.
When you connected the saber the first time, what was the sequence? Right would be:
1. Turn saber on
2. Connect saber to PC
3. Open launcher