Contacting Us

[Steampunk Sith]

I just wanted to let Ultra know that I have sent him a PM concerning my 2005 MR Luke ROTJ. I know they have been busy and with WonderCon this week, it'll be a bit before I hear from him. I just wanted to make it known. I would like my Luke to resemble Master Nero's, except for one tiny little detail.....I would not like a red LED in the pommel. Green or white would be ideal. Just stating my preference. Thank you guys at US and to all the people, like NEro who help us out with info.

[Shami Pemas]

Going to shoot ultra a PM about a possible lead on latching low depth AV switches.

[Steampunk Sith]

Going to shoot ultra a PM about a possible lead on latching low depth AV switches.

No that's alright. I just want it done pretty much like Nero's. His has a red LED in it. I was just saying if Ultra is willing to do this for me (I would be eternally greatfull) that I would like a green one or white. Everything else would be the same as Nero's.

[Master Nero Attoru]

No that's alright. I just want it done pretty much like Nero's. His has a red LED in it. I was just saying if Ultra is willing to do this for me (I would be eternally greatfull) that I would like a green one or white. Everything else would be the same as Nero's.

I think his comment was separate, just letting everybody know that he was asking about those switches.

[Master Bluespike74]

Sorry to hear that happened to you partner.  The best way to get in contact with them is [email protected] .  Take pictures of what UPS did along with the broken blade so that they can file a claim against UPS.  In the past, they have speedily sent new blades when this has happened.  Also, congratulations on the War Glaive.  I love mine and when you get your new blade, you are going to love it as well. 

[Hake Felflame]

Absolutely take pictures of the box and the damaged product and attach them to the [email protected] email address explaining what happened. The pictures make the claims process fast with UPS and a replacement blade can be sent out really quick. I had the same thing happen to my grab bag saber a couple months ago, UPS crushed the box with something heavy and smashed the blade in .

[speedmonkay]

I have been trying to email/call this week and haven't gotten a response. I was just wondering are the guys really busy or if there was a problem with the communications. I needed to talk to someone about my order.

[ed_ification]

@speedmonkay - they've published a document listing communications delays when answering queries of late.  They're doing their best to resolve the issue, but it's not solved as yet.

[aurorak66]

Not entirely sure were to post this but, I wanted to know if the blades can be changed for shorter ones?

[eerockk]

Not entirely sure were to post this but, I wanted to know if the blades can be changed for shorter ones?

Yes they can. If you are about to place an order, you can specify the blade length in the order comments (a 36" blade of any type can be ordered and you can ask to have it shortened). Ultrasabers has 32" blades of all types ready to go as that is the length they recommend for staves, but you could request any length in the comments.

If you already have a blade, you'll need to order another 36" and just ask for the mod in the order comments during checkout.

[Slua]

Got a strange trouble with getting my saber in Europe - the only shipping method is FedEx, package was sent at 9th May, at 10th May it entered FedEx sorting facility.... and that's it.

It stays there for nearly two weeks, and it really annoys.

Anyone had similar problems with FedEx?

P.S: FedEx support send me to my local FedEx, and they've send me to the sender of the package. And both ultrasabers support email didn't give me any answer

[Master Bluespike74]

Got a strange trouble with getting my saber in Europe - the only shipping method is FedEx, package was sent at 9th May, at 10th May it entered FedEx sorting facility.... and that's it.

It stays there for nearly two weeks, and it really annoys.

Anyone had similar problems with FedEx?

P.S: FedEx support send me to my local FedEx, and they've send me to the sender of the package. And both ultrasabers support email didn't give me any answer

They are preparing for a convention so they may be delayed in replying to emails.  Be sure to include your order number and any tracking numbers provided by Fed Ex so that they can help you faster.

[Khaalis]

Does anyone know if the guys are at ComiCon this week?  Just curious because the raffle announcement said emails would follow later in the day/evening but I haven't heard anything. I want to make sure I didn't miss a message to spam filter or something (though I had received emails from Emory prior to my original order). I just don't want to send an email if they are at Con as I know they have enough to deal with but I don't want to miss out on my prize either if I'm missing emails.

[Sini Star]

Ultra,
Are you all going to be at Dragon Con this year?  If so will the scorpion saber and the crimson reaper be available? 

Sini Star

[vorstellung]

how to contact customer Service?

in US faq is listed [email protected] and here on Forums is suggested to mail [email protected]

i tried both but got 2x mail delivery fail message.  (edited out Name and email!)


1.
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address
failed:

"[email protected]":
domain has no valid mail exchangers



--- The header of the original message is following. ---

Received:  from sek2010 ([79.207.172.240]) by mail.gmx.com (mrgmx001) with
 ESMTPA (Nemesis) id 0M8NBi-1WB4Vs2UUc-00vuAP for <[email protected]>;
 Fri, 30 Aug 2013 13:56:50 +0200
Date: Fri, 30 Aug 2013 13:57:00 +0200
From: XXXXX<[email protected]>
To: [email protected]
Subject: obsidian 2 troubles
Message-Id: <[email protected]>
X-Mailer: Sylpheed 3.3.0 (GTK+ 2.10.14; i686-pc-mingw32)
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
X-Provags-ID:  V03:K0:kqasIGdhAUhVeIJnfh1Y7sj73BRfyrFBuwVNtF/EDpcxALcS6rC
 gZFmPfn20Gw0aeCptB7pXPaXyychbOZlRvBi/p50labvP6r0p1W3kAIcS6WBxSj2BTNVHYj
 hJ2gi4I+Mlg9myRkjBegj1JURuqQMhTScAkED6q0iJvsFFlXZHrziY9xlY6anIy/qjONzgt
 l2rZVHRsbvyt7skTcDkzA==




2.
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address
failed:

"[email protected]":
domain has no valid mail exchangers



--- The header of the original message is following. ---

Received:  from sek2010 ([79.207.172.240]) by mail.gmx.com (mrgmx001) with
 ESMTPA (Nemesis) id 0M8NBi-1WB4Vs2UUc-00vuAP for <[email protected]>;
 Fri, 30 Aug 2013 13:56:50 +0200
Date: Fri, 30 Aug 2013 13:57:00 +0200
From: XXXXX<[email protected]>
To: [email protected]
Subject: obsidian 2 troubles
Message-Id: <[email protected]>
X-Mailer: Sylpheed 3.3.0 (GTK+ 2.10.14; i686-pc-mingw32)
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
X-Provags-ID:  V03:K0:kqasIGdhAUhVeIJnfh1Y7sj73BRfyrFBuwVNtF/EDpcxALcS6rC
 gZFmPfn20Gw0aeCptB7pXPaXyychbOZlRvBi/p50labvP6r0p1W3kAIcS6WBxSj2BTNVHYj
 hJ2gi4I+Mlg9myRkjBegj1JURuqQMhTScAkED6q0iJvsFFlXZHrziY9xlY6anIy/qjONzgt
 l2rZVHRsbvyt7skTcDkzA==


customer service requests on Forums get deleted so
how can i contact you?