BodhiQL
Knight Apprentice
Force Alignment: 0
Posts: 34
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« Reply #10845 on: June 08, 2020, 10:41:49 PM » |
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I just received the email requesting 1-2 business days to look into my order. However with a lot of people it seems the order doesn’t ship even after this time. Has anyone here actually had their order ship during the 1-2 day time frame?
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SkyRyn
Force Sensitive
Force Alignment: 0
Posts: 5
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« Reply #10846 on: June 08, 2020, 11:21:13 PM » |
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I ordered a Graflex SE in arctic blue with silver FOC and Lite Sound on May 4th. I just got the shipping confirmation email this afternoon! Estimated delivery is Wednesday June 10th! Weeee!!
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HesaHeart
Knight Commander
Force Alignment: 55
Posts: 787
Adapt.Improvise and Overcome
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« Reply #10847 on: June 08, 2020, 11:31:42 PM » |
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Just a thought that may work as temporary communication solution. Select one the senior members of this board to act as an outlet it makes it simple process to update us
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 ( Light points when earned ) Various fan art and fiction http://www.saberforum.com/index.php?board=12.0Own Dark Sentinel staff LE v4 - tri red Wish list Arbiter staff - blazing red-sound Phantasm LE V4 staff - AS blade - stunt Raven in staff setup - color ?? - stunt |
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Savanna
Force Sensitive
Force Alignment: 0
Posts: 2
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« Reply #10848 on: June 09, 2020, 12:09:07 AM » |
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How do I get customer service. I have been trying for some time now.
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HesaHeart
Knight Commander
Force Alignment: 55
Posts: 787
Adapt.Improvise and Overcome
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« Reply #10849 on: June 09, 2020, 12:56:11 AM » |
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Currently customer service is over whelmed and the entire company has its hands full , there process has been severely impacted by the current situation we all are dealing with . just hang on there
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( Light points when earned ) Various fan art and fiction http://www.saberforum.com/index.php?board=12.0Own Dark Sentinel staff LE v4 - tri red Wish list Arbiter staff - blazing red-sound Phantasm LE V4 staff - AS blade - stunt Raven in staff setup - color ?? - stunt |
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NoLifeLeft42
Knight Lance Corporal
Force Alignment: 3
Posts: 54
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« Reply #10850 on: June 09, 2020, 01:27:18 AM » |
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I just received the email requesting 1-2 business days to look into my order. However with a lot of people it seems the order doesn’t ship even after this time. Has anyone here actually had their order ship during the 1-2 day time frame?
You'll notice that email says "1-2 business days to look into your order.", not ship. My email hit on Thursday, I'll be surprised if I get a follow up email this week. |
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ANAKIN0211
Knight Officer
Force Alignment: 20
Posts: 103
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« Reply #10851 on: June 09, 2020, 02:28:11 AM » |
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I ordered a Graflex SE in arctic blue with silver FOC and Lite Sound on May 4th. I just got the shipping confirmation email this afternoon! Estimated delivery is Wednesday June 10th! Weeee!!
Hmmm i have that same saber on order but in guardian blue and i ordered may 1st :/ but very excited for you!!! Sent from my LM-V405 using Tapatalk |
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misasai
Force Sensitive
Force Alignment: 0
Posts: 3
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« Reply #10852 on: June 09, 2020, 11:06:41 AM » |
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I have ordered an Apprentice LE v5 and a mystery Box on April 22. I have emailed on two separate occasions and have heard the same stock messages. I have also left voice messages as well. I understand supply chain issues and I am not ranting. I am not sure if the order is being fulfilled or is forgotten. This is my first purchase with this company and I see that many buyers are happy with their purchases and would like to be one of those  . Please understand, this request is for information in another media type. I get it that you are swamped. Order <REDACTED> |
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« Last Edit: June 09, 2020, 11:36:16 AM by Infinit01 »
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Khendrix
Force Sensitive
Force Alignment: 0
Posts: 7
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« Reply #10853 on: June 09, 2020, 03:20:55 PM » |
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You'll notice that email says "1-2 business days to look into your order.", not ship. My email hit on Thursday, I'll be surprised if I get a follow up email this week.
I received mine as well. I was tracking one or two folks that once they got this email their order shipped within the week. Mine hasn’t but will keep folks posted. Ha anyone else seen their order shipped after this email? |
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Cyclops942
Knight Commander
Force Alignment: 534
Posts: 2945
Fandom mash-ups are fun.
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« Reply #10854 on: June 09, 2020, 03:42:59 PM » |
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I have ordered an Apprentice LE v5 and a mystery Box on April 22. I have emailed on two separate occasions and have heard the same stock messages. I have also left voice messages as well. I understand supply chain issues and I am not ranting. I am not sure if the order is being fulfilled or is forgotten. This is my first purchase with this company and I see that many buyers are happy with their purchases and would like to be one of those . Please understand, this request is for information in another media type. I get it that you are swamped. Order <REDACTED> Based on the huge number of customers they have, and the large number of years UltraSabers has been in business, I can assure you that the order has not been forgotten. |
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LEGEND: 🔇= Stunt, 🔊= V4 Premium Sound, ⚡= Flash on Clash, 💎= Diamond Controller__ Aeon LE v3 🔇 in CG __Initiate v2 🔇 in FO __Initiate v2 🔇 in AB __Dark Apprentice LE v5 🔇 in AS Dark Catalyst in BH 🔊 ⚡AS __Crimson Scorpion 🔊 BR⚡GB __Azure Fallen 💎 in DVA fading to VA , ⚡ AS __Frankensaber 💎 in SY fading to CG with ⚡ GB — Currently traveling with co-owner Light Side points preferred, when warranted
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« Reply #10855 on: June 09, 2020, 06:24:47 PM » |
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Hi there,
I ordered a pair of mystery boxes just over 4 weeks ago. One of them is for my daughter for her birthday in 2 weeks. When I ordered them, they posted that it was a 3-4 week lead time for manufacturing. I've sent a few emails and called last week, but I'm not getting any response. I'm really hoping that they'll be in for her birthday and as of 15 minutes ago, the order was still processing.
Should I be worried or is this normal?
I just got a response last night from Ultrasabers. "Thank you for your purchase with Ultrasabers. We are a bit behind due to having to limit staff to ensure distancing and it has affected the machine shop greatly. Your order should ship out around the end of the week. We will email you the tracking # as soon as this order gets labeled to ship out." So good news! |
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Jedi_Phoenix
Knight Commander
Force Alignment: 223
Posts: 1199
Light side points preferred if I earn them....
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« Reply #10856 on: June 09, 2020, 07:55:48 PM » |
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I just got a response last night from Ultrasabers.
"Thank you for your purchase with Ultrasabers. We are a bit behind due to having to limit staff to ensure distancing and it has affected the machine shop greatly. Your order should ship out around the end of the week. We will email you the tracking # as soon as this order gets labeled to ship out." So good news!
HUZZAH!! 👍 |
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Doing the best I can with what I've got...
PERSONAL ARSENAL:
The Fallen - Tri-cree Silver
Initiate V2 - Guardian Blue
Apprentice V4 - Fire Orange
Apprentice LE V5 - Blazing Red
Shock - Consular Green
Frankensaber "Emerald Fury" - Consular Green w/ Silver flash
Emperor's Hand - Violet Amethyst w/ silver flash
The Guardian - Guardian Blue w/ silver flash
FAMILY SABERS:
Aeon LE v5 - Tri-cree Guardian Blue
Archon v2.1 - Tri-cree Consular Green
Savior - Violet Amethyst
Manticore - Tri-cree Blazing Red
Princess (golden) - Violet Amethyst
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« Reply #10857 on: June 09, 2020, 08:50:53 PM » |
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We're at week 8 for my raffle win, so wish me luck, here's my full waitlist in the meantime. My Heavy Grade 32 "Blade from May 28, 2020 is Completed at least.
April 14, 2020 Processing
L-SOUNDSTUNT-Empress-PREORDER
May 4, 2020 Processing
L-SOUNDSTUNT-ApprenticeLEv4
May 14, 2020 Processing
STUNT-STUNT-InitiateV2LE
STUNT-STUNT-InitiateV2
STUNT-STUNT-InitiateDarkV2LE
STUNT-STUNT-InitiateDarkV2
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There is balance to all things.
If my force alignment is negative give a positive point,
If my force alignment is positive give a negative point,
If my force alignment is 0, give me your favorite point.
=c=
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Shnook817
Force Sensitive
Force Alignment: 0
Posts: 9
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« Reply #10858 on: June 09, 2020, 10:44:20 PM » |
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Hey all. Placed an order a month ago (5/9) for my first two sabers during the May the 4th be with you sale. I was initially only gonna buy one but figured if I had a saber then I'd want another so I could find someone to play with me. Eagerly looking forward to my order being completed so that I can finally be the cool kid on the block.
I was wondering if people who are emailing are including the details of their order in full or just giving the order number and a few concise sentences when requesting updates. I understand that they're probably inundated with such requests right now so I wanted to only have to send them one email that has both all of the info needed and nothing extraneous.
Oh, and if anyone wants to know, I ordered:
L-SOUNDSTUNT-CrimsonScorpion
[Choose Your Configuration: Lite Sound]
[Choose the color of your blade!: Fire Orange]
[Flash on Clash: Flash Red]
[Obsidian Lite Battery Configuration: Standard Setup]
[Blade Length: 36" Standard Size]
[Blade Option: UltraEdge Midgrade]
[Scorpion Claw Option: With Claw]
[Obsidian Lite Sound: Obsidian Lite Soundboard]
[Switch Type: Black Non-Illuminated AV Switch]
[Choose Blade Tip Type: Round Tip]
[Blade Retention Screw Wrench: Sure!]
[Include Blade Plug: Standard Plug]
[Include Saber Stand: No Thanks]
[Include Covertec Clip: Yes!]
L-SOUNDSTUNT-DarkApprenticev5
[Choose Your Configuration: Lite Sound]
[Choose the color of your blade!: Adegan Silver + Color Discs]
[Flash on Clash: No Flash]
[Obsidian Lite Battery Configuration: Standard Setup]
[Blade Option: Mid Grade]
[Blade Size: Standard 32" Blade]
[Obsidian Lite Sound: Obsidian Lite Soundboard]
[Pommel: Regular Vented Pommel (hole in bottom) [Recommended]]
[Switch Type: Silver Non-illuminated AV Switch]
[Choose Blade Tip Type: Round Tip]
[Blade Retention Screw Wrench: No Thanks]
[Include Blade Plug: No Thanks]
[Include Saber Stand: No Thanks]
[Include Covertec Clip: No Thanks]
[Install Covertec Wheel: Yes ($10 install + $5 covertec)]
I work in a theater and have access to an entire rainbow of theatrical gels so hopefully having white in the Dark Apprentice will mean I'll have plenty of color options for when my mood changes (added the color discs just to give them a try, maybe review them for others).
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Currently awaiting first sabers
-Crimson Scorpion: Fire Orange, Red Flash w/ Basic Sound
-Dark Apprentice v5: Agedan Silver w/ Basic Sound
Dark Side preferred if earned.
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lxromero
Knight Lance Corporal
Force Alignment: 1
Posts: 51
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« Reply #10859 on: June 09, 2020, 11:15:26 PM » |
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My emails have the order number and a few short sentences of the changes I want to make. Although lately they're more like "hello?"
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