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Author Topic: Dead Saber. Can't reach customer service.  (Read 1176 times)
lottafex
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« on: May 29, 2019, 02:04:55 PM »
I've had my diamond saber with li-ion batteries for about a month. It won't turn on with fully charged batteries or plugged into ac power. I've send multiple emails to [email protected] and have not gotten a response.  Angry
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Infinit01
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« Reply #1 on: May 29, 2019, 02:11:44 PM »
Hello there, lottafex. Email [email protected].  She's really good at responded back quickly and getting your saber fixed.
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lottafex
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« Reply #2 on: May 29, 2019, 02:26:13 PM »
Thank you Infinit01!
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Infinit01
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« Reply #3 on: May 29, 2019, 02:39:42 PM »
You're welcome, keep up posted.   Grin
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Darth Vaius
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« Reply #4 on: May 29, 2019, 03:18:59 PM »
They are backed up on orders and emails so be patient. I would email Marlena directly though.
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lottafex
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« Reply #5 on: May 31, 2019, 12:35:27 PM »
Well, sent it in for inspection.  Cry Marlena was very prompt and helpful though.
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Infinit01
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« Reply #6 on: May 31, 2019, 01:08:18 PM »
Quote from: lottafex on May 31, 2019, 12:35:27 PM
Well, sent it in for inspection.  Cry Marlena was very prompt and helpful though.

Great to hear
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