I have a family of 4, myself included.
Chirstmass was approaching.
My older son only wanted his cell phone back, I wated something fun for everyone.
On a whim I spend just under $1000 making my first light saber purchase in over 30 years. I spent just under $1,000.(the one I got in 78' cost me $9 I belive).
I Ordered 3 sabers with sound, figured the grab bag would take care of # 4 and we would all have sabers for Christmass eve.
Was uncertain how the sound worked with grab bag, there was no way to call UltraSaber so I left a meassage with the order asking for sound to be installed if it was not already included. I was not asking for a freeb mind you but explicty stated that I would pay for said instillation, I provided my credit card information with the order, as well as my email and phone number...but no contact was made prior or subsquant to my reicpt of a shipping notice. .... ANd that came lighting fast, so I hpiing ofr the best, and as I had purchased 2 day fed-x shipping saw I would have my sabers before the weekend giving me tiem to ensure everything was goo to go for the 24th.
At this point, (not faulting Ultrasaber in any way) things start to go bad.
Fed-X gets package to Omaha on Thursday, but they "
runs out of time" to deliver on the 2 following 2 days. (
My assumption is that by running out of time Fed _X meant they had high volume but did not want to pay the drivers overtime , but who knows. IT takes several hours of calling and eventually my wife has to go get the package from the Fed-X substation morning of the 24th. As a reust I dont have 6 days to dal with any issues more like 6 min after geitng home before we go to dinner to just open and see what I got...
Now the Bad/Sad part of the story. Bad part in two parts actually.
Part One: I get 3 sabers and the grab bag is .... the Bane saber, or at least something close to the Bane as it has it has that big torch like emitter. Cool enough. After figuring out how to remove them I start charging all the batteries, but am out of time, we got to go to church.....then dinner..... We get back I install the batteries and the sabers 9or at least 3 of them) make this loud nose each time as I do, I figure everyone know what is up now, but so what we all have sabers and its Christmas eve. thing is
the extra saber has ....No sound..... (As indicated above, I offered to pay for sound instillation in the grab bag unit when I ordered it on the 17th. Ultra Saber had my credit card information and both my cell phone and email if they needed additional authorization. I guess it was a special request, but shucks, I was willing to pay there price .. think they would want to pick up the extra $80??? Guess not.
Any case, as I ,had made a special request I was disappointed but could deal with it , figured I keep the no sound saber for myself and figure how to add the sound later.
Again I got to say I am perplexed as I would have placed an order by phone and paid the extra $80 or whatever at that point had that been an option , but as there was no way to do so , I did the best I could and detailed my request in an email, which included my cell phone and email address and also made a note within the order form submission itself. .I really did not see any other way to do this. But again I tell myself, special request, and they did flip the order fast so but for the fed e problem all would have been well. )
Part 2: The saber does not light up?
Was expecting too much? I assumed a saber would cast some light. Grab bag or no I should get a simble bulb lik the flashlight with the tube attached had when I paid $9 the summer after the first movie came out.
Query , are the grab bags suspose to issue without an led module? I sure assumed that was included, and offered to pay if it was not. What went wrong?
??
We ended up a family of 4 with 3 sabers, I got the short end of the stick, despite being the biggest fan, but that's Dad's job, and that's ok. Still I am dissapointed. Clearly someone could have let me know what the deal was as I asked at the time of purchase via the only provided channel of customer communication open to me. Moreover I was a customer who was willing to spend $1000 + whatever it would take to turn the grab bag into a functioning saber. I made no color request, no flash on clash request, no please give me model XYZ request, nothing that presented a hassel in any way. I just offered to pay for a sound card and what ever else I needed so that the 4 of us would have the tools to keep our holiday Sith free for the holiday.
Any case that's my story.
